I'm building my first Outlook custom form. What I'm trying to achieve is a custom enquiry form for our users to record enquiries from the public and pass them to subject matter experts for response. The SME may need to forward the enquiry internally to another SME using the same custom form or respond to the external enquirer directly using the standard email message template.

I am using Outlook 2007 in a Novell networked Windows XP environment.

Tutorials have got me to a functional form, but now I've hit what looks like a bug.

The form is based on the Message template, saved to shared drive and published to my Personal Forms Library. I'm using Sue Mosher's makeitem macro to launch the form from the toolbar. The form consists of one page with Compose and Read views. All of this works fine. I can send the form to myself and to other users with the form installed, with the compose and read views appearing as expected.

I have modified the standard Reply, Reply to All and Forward Actions so that they send the custom form too. This also works fine.

I have also added a custom action 'Reply to Enquirer' set to send the standard Message form, addressed like a Forward. The problem is that when I use this Action, it launches the custom form, instead of the standard Message form.

I haven't replaced or overwritten the standard Message template - I can still send regular email using it.

Am I doing something wrong, or is this an Outlook bug? Is the makeitem macro overriding the standard form launch, perhaps?