Cannot create a group

[isuki]

For some reason I cannot create a group. I can email, add contacts but when I go to create a group it just gives me a quick circle. I have tried reinstalling Office, but am have the same result.


I am going to try to back up my .pst etc from my laptop and replace the files on my new computer in the Outlook folder. See if that works. Other than that ?

[SpiderTech]

Can you bee more specific?

When you select "New Contact group" and window appears, are you unable to add members or from the Add members drop down? If you are able to add Contacts, do they have valid email addresses? When do you receive the circle and where does the circle appear?

Best Regards,

[isuki]

Hello SpiderTech
I have a new computer my brother built for me. He said to store data on the e drive and I thought that meant email as well. I later found out that email doesn't take up too much space, but initially I tried to back up a .pst file I had put in my e drive. It's kind of a blur after that I know I ended up with two file for outlook. The one on the e drive I asked outlook to initialize from and one it created on my c drive. I think I deleted two outlook files I shouldn't have in an attempt to keep one file, and Outlook was probably using it too. Anyway I had the sense to restore one of the files from the trash which gave me back my contacts and emails, but deleted the other file in the trash thinking everything was fine. It was only later I realized I couldn't create a group. All addresses are valid and I can add a new contact, even create email using a group I already have.
Just before this all happened I was able to open a group and delete members, but when I choose to add members the computer completely hung. I forced quit out of outlook and when I went to reopen the group it wouldn't open at all. I have reinstalled the software - no luck, I have backed up a pst from my laptop and tried to use that file - no luck. I think I may have offed a critical file for groups. Registry issue?

[SpiderTech]

This is an interesting scenario to say the least. It is possible your OST or current default folder file, PST, has become corrupted or your current email profile. Another solution could be you no longer have your Offline Address Book.

You e-mail account, is it on an exchange server?

Here is information on how to repair a corrupted PST.
http://office.microsoft.com/en-us/ou...001056300.aspx

Please keep me posted.

[isuki]

Well I'll be a monkeys uncle. That did the trick. I have my groups back.
Thank you

[SpiderTech]

Isuki,

Thank you for updating this thread that your issue was resolved.

Best Regards,