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OneNote will not open on OS X El Capitan 10.11.3
Just recently, whenever I click OneNote, the application hangs and never starts up. I'm using the most recent version (uninstalled and downloaded newest version again from App Store). It opens perfectly fine when I boot in safe mode, but will not run in normal mode. I disabled all startup items and verified all my fonts to make sure there were no errors there. No change in program behavior. Below is the diagnostic report from the console viewer regarding this error and also the diagnostic report that is produced when I force-quit the program (they are slightly different). I really appreciate any advice on this issue as I use OneNote for a lot of my note-taking in classes (I'm a graduate student) and I'm completely out of ideas.
Console Report: Date/Time: 2016-03-15 11:11:17 -0400 OS Version: Mac OS X 10.11.3 (Build 15D21) Architecture: x86_64 Report Version: 19 Command: OneNote Path: /Applications/Microsoft OneNote.app/Contents/MacOS/Microsoft OneNote Version: 15.19.1 (15.19.1) App Item ID: 784801555 App External ID: 816381781 Parent: launchd [1] PID: 1231 Event: wakeups (microstackshots only) Wakeups: 17137 wakeups per second for 3 seconds Duration: 3.00s Steps: 3 Hardware model: MacBookPro10,1 Active cpus: 8 Fan speed: 2161 rpm Powerstats for: Microsoft OneNot [1231] UUID: E8E098AD-B9CE-3779-8F86-6A1675EA716F Start time: 2016-03-15 11:11:19 -0400 End time: 2016-03-15 11:11:20 -0400 Parent: launchd Microstackshots: 2 samples (66%) Primary state: 1 samples Frontmost App, Kernel mode, Thread QoS Legacy User Activity: 0 samples Idle, 2 samples Active Power Source: 0 samples on Battery, 2 samples on AC 2 thread_start + 34 (libsystem_pthread.dylib) [0x908f1f96] 2 _pthread_start + 155 (libsystem_pthread.dylib) [0x908f499c] 2 _pthread_body + 138 (libsystem_pthread.dylib) [0x908f4a26] 2 ??? (mbukernel + 17187) [0x1966323] 2 ??? (WLMKernel + 45690) [0x37c427a] 2 ??? (MsoThreadPool + 18207) [0x34cd71f] 2 ??? (MsoThreadPool + 19942) [0x34cdde6] 2 ??? (MsoThreadPool + 22460) [0x34ce7bc] 2 ??? (MsoThreadPool + 22826) [0x34ce92a] 2 ??? (MsoThreadPool + 23514) [0x34cebda] 2 ??? (Microsoft OneNote + 6038558) [0x66341e] 2 ??? (Microsoft OneNote + 6036563) [0x662c53] 2 ??? (Microsoft OneNote + 3789241) [0x43e1b9] 2 ??? (Microsoft OneNote + 3734294) [0x430b16] 2 ??? (Microsoft OneNote + 12227227) [0xc4a29b] 2 ??? (Microsoft OneNote + 6030019) [0x6612c3] 2 ??? (Microsoft OneNote + 10687882) [0xad258a] 2 ??? (Microsoft OneNote + 9450519) [0x9a4417] 2 ??? (Microsoft OneNote + 6039933) [0x66397d] 2 WaitForMultipleObjectsEx + 55 (WLMKernel) [0x37c637c] 2 ??? (WLMKernel + 46872) [0x37c4718] 2 ??? (WLMKernel + 47205) [0x37c4865] 2 ??? (WLMKernel + 48705) [0x37c4e41] 2 ??? (WLMKernel + 8512) [0x37bb140] 2 MBULock::Acquire() + 51 (mbukernel) [0x1963e55] 2 pthread_mutex_lock + 138 (libsystem_pthread.dylib) [0x908f2101] 2 _pthread_mutex_lock_slow + 277 (libsystem_pthread.dylib) [0x908f7e0d] 2 __psynch_mutexwait + 10 (libsystem_kernel.dylib) [0x9ca9a43a] 1 <Non-Frontmost App> Binary Images: 0xa1000 - 0xfbbffb com.microsoft.onenote.mac 15.19.1 (15.19.1) <E8E098AD-B9CE-3779-8F86-6A1675EA716F> /Applications/Microsoft OneNote.app/Contents/MacOS/Microsoft OneNote 0x1962000 - 0x198affb com.microsoft.mbukernel 15.19.1 (15.19.1) <8BF2AE78-C774-3C04-94AD-3F049C2BB78E> /Applications/Microsoft OneNote.app/Contents/Frameworks/mbukernel.framework/Versions/A/mbukernel 0x34c9000 - 0x34e9ffb com.microsoft.threadpool 15.19.1 (15.19.1) <257DAD73-462D-34CF-903E-59121B1BD9D4> /Applications/Microsoft OneNote.app/Contents/Frameworks/MsoThreadPool.framework/Versions/A/MsoThreadPool 0x37b9000 - 0x381bff7 com.microsoft.wlmkernel 15.19.1 (15.19.1) <BCCE83B0-141D-30B6-8668-F594945D5D61> /Applications/Microsoft OneNote.app/Contents/Frameworks/WLMKernel.framework/Versions/A/WLMKernel 0x908f1000 - 0x908f9ffb libsystem_pthread.dylib (138.10.4) <4F09AB76-1AF9-31FD-9194-8C52B5CB2394> /usr/lib/system/libsystem_pthread.dylib 0x9ca80000 - 0x9caa0ffb libsystem_kernel.dylib (3248.30.4) <98207959-1604-385F-A42B-D8AFC8FE9985> /usr/lib/system/libsystem_kernel.dylib Powerstats for: securityd UUID: E4885170-5BF6-3180-993E-2565EC9AB44A Start time: 2016-03-15 11:11:18 -0400 End time: 2016-03-15 11:11:18 -0400 Microstackshots: 1 samples (33%) Primary state: 1 samples Non-Frontmost App, Kernel mode, Thread QoS Legacy User Activity: 0 samples Idle, 1 samples Active Power Source: 0 samples on Battery, 1 samples on AC 1 thread_start + 13 (libsystem_pthread.dylib) [0x7fff8c63a375] 1 _pthread_start + 168 (libsystem_pthread.dylib) [0x7fff8c63cb90] 1 _pthread_body + 131 (libsystem_pthread.dylib) [0x7fff8c63cc13] 1 ??? (securityd + 29880) [0x1022214b8] 1 ??? (securityd + 29987) [0x102221523] 1 ??? (securityd + 30794) [0x10222184a] 1 mach_msg_overwrite_trap + 10 (libsystem_kernel.dylib) [0x7fff93864392] Binary Images: 0x10221a000 - 0x1022ecffb securityd (57337.20.44) <E4885170-5BF6-3180-993E-2565EC9AB44A> /usr/sbin/securityd 0x7fff8c639000 - 0x7fff8c642ff7 libsystem_pthread.dylib (138.10.4) <327CECD0-B881-3153-8FCC-4FD4818B7F16> /usr/lib/system/libsystem_pthread.dylib 0x7fff93853000 - 0x7fff93871fff libsystem_kernel.dylib (3248.30.4) <9CEB6C3B-1CAF-3C32-A9FD-93BC72CBCEA1> /usr/lib/system/libsystem_kernel.dylib Problem report from force-quit Date/Time: 2016-03-15 11:25:31 -0400 OS Version: Mac OS X 10.11.3 (Build 15D21) Architecture: x86_64 Report Version: 22 Command: OneNote Path: /Applications/Microsoft OneNote.app/Contents/MacOS/Microsoft OneNote Version: 15.19.1 (15.19.1) App Item ID: 784801555 App External ID: 816381781 Parent: launchd [1] PID: 1231 Event: hang Duration: 2.20s (process was unresponsive for 851 seconds before sampling) Steps: 22 (100ms sampling interval) Hardware model: MacBookPro10,1 Active cpus: 8 Fan speed: 2160 rpm The remainder of this second report (>1 million characters) is attached to this post as a text file |
Tags |
hang, onenote, osx |
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