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Old 03-15-2016, 08:35 AM
bzotter bzotter is offline OneNote will not open on OS X El Capitan 10.11.3 Mac OS X OneNote will not open on OS X El Capitan 10.11.3 Office for Mac 2011
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OneNote will not open on OS X El Capitan 10.11.3
 
Join Date: Mar 2016
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Default OneNote will not open on OS X El Capitan 10.11.3

Just recently, whenever I click OneNote, the application hangs and never starts up. I'm using the most recent version (uninstalled and downloaded newest version again from App Store). It opens perfectly fine when I boot in safe mode, but will not run in normal mode. I disabled all startup items and verified all my fonts to make sure there were no errors there. No change in program behavior. Below is the diagnostic report from the console viewer regarding this error and also the diagnostic report that is produced when I force-quit the program (they are slightly different). I really appreciate any advice on this issue as I use OneNote for a lot of my note-taking in classes (I'm a graduate student) and I'm completely out of ideas.

Console Report:

Date/Time: 2016-03-15 11:11:17 -0400
OS Version: Mac OS X 10.11.3 (Build 15D21)
Architecture: x86_64
Report Version: 19

Command: OneNote
Path: /Applications/Microsoft OneNote.app/Contents/MacOS/Microsoft OneNote
Version: 15.19.1 (15.19.1)
App Item ID: 784801555
App External ID: 816381781
Parent: launchd [1]
PID: 1231

Event: wakeups (microstackshots only)
Wakeups: 17137 wakeups per second for 3 seconds
Duration: 3.00s
Steps: 3

Hardware model: MacBookPro10,1
Active cpus: 8

Fan speed: 2161 rpm


Powerstats for: Microsoft OneNot [1231]
UUID: E8E098AD-B9CE-3779-8F86-6A1675EA716F
Start time: 2016-03-15 11:11:19 -0400
End time: 2016-03-15 11:11:20 -0400
Parent: launchd
Microstackshots: 2 samples (66%)
Primary state: 1 samples Frontmost App, Kernel mode, Thread QoS Legacy
User Activity: 0 samples Idle, 2 samples Active
Power Source: 0 samples on Battery, 2 samples on AC
2 thread_start + 34 (libsystem_pthread.dylib) [0x908f1f96]
2 _pthread_start + 155 (libsystem_pthread.dylib) [0x908f499c]
2 _pthread_body + 138 (libsystem_pthread.dylib) [0x908f4a26]
2 ??? (mbukernel + 17187) [0x1966323]
2 ??? (WLMKernel + 45690) [0x37c427a]
2 ??? (MsoThreadPool + 18207) [0x34cd71f]
2 ??? (MsoThreadPool + 19942) [0x34cdde6]
2 ??? (MsoThreadPool + 22460) [0x34ce7bc]
2 ??? (MsoThreadPool + 22826) [0x34ce92a]
2 ??? (MsoThreadPool + 23514) [0x34cebda]
2 ??? (Microsoft OneNote + 6038558) [0x66341e]
2 ??? (Microsoft OneNote + 6036563) [0x662c53]
2 ??? (Microsoft OneNote + 3789241) [0x43e1b9]
2 ??? (Microsoft OneNote + 3734294) [0x430b16]
2 ??? (Microsoft OneNote + 12227227) [0xc4a29b]
2 ??? (Microsoft OneNote + 6030019) [0x6612c3]
2 ??? (Microsoft OneNote + 10687882) [0xad258a]
2 ??? (Microsoft OneNote + 9450519) [0x9a4417]
2 ??? (Microsoft OneNote + 6039933) [0x66397d]
2 WaitForMultipleObjectsEx + 55 (WLMKernel) [0x37c637c]
2 ??? (WLMKernel + 46872) [0x37c4718]
2 ??? (WLMKernel + 47205) [0x37c4865]
2 ??? (WLMKernel + 48705) [0x37c4e41]
2 ??? (WLMKernel + 8512) [0x37bb140]
2 MBULock::Acquire() + 51 (mbukernel) [0x1963e55]
2 pthread_mutex_lock + 138 (libsystem_pthread.dylib) [0x908f2101]
2 _pthread_mutex_lock_slow + 277 (libsystem_pthread.dylib) [0x908f7e0d]
2 __psynch_mutexwait + 10 (libsystem_kernel.dylib) [0x9ca9a43a]
1 <Non-Frontmost App>

Binary Images:
0xa1000 - 0xfbbffb com.microsoft.onenote.mac 15.19.1 (15.19.1) <E8E098AD-B9CE-3779-8F86-6A1675EA716F> /Applications/Microsoft OneNote.app/Contents/MacOS/Microsoft OneNote
0x1962000 - 0x198affb com.microsoft.mbukernel 15.19.1 (15.19.1) <8BF2AE78-C774-3C04-94AD-3F049C2BB78E> /Applications/Microsoft OneNote.app/Contents/Frameworks/mbukernel.framework/Versions/A/mbukernel
0x34c9000 - 0x34e9ffb com.microsoft.threadpool 15.19.1 (15.19.1) <257DAD73-462D-34CF-903E-59121B1BD9D4> /Applications/Microsoft OneNote.app/Contents/Frameworks/MsoThreadPool.framework/Versions/A/MsoThreadPool
0x37b9000 - 0x381bff7 com.microsoft.wlmkernel 15.19.1 (15.19.1) <BCCE83B0-141D-30B6-8668-F594945D5D61> /Applications/Microsoft OneNote.app/Contents/Frameworks/WLMKernel.framework/Versions/A/WLMKernel
0x908f1000 - 0x908f9ffb libsystem_pthread.dylib (138.10.4) <4F09AB76-1AF9-31FD-9194-8C52B5CB2394> /usr/lib/system/libsystem_pthread.dylib
0x9ca80000 - 0x9caa0ffb libsystem_kernel.dylib (3248.30.4) <98207959-1604-385F-A42B-D8AFC8FE9985> /usr/lib/system/libsystem_kernel.dylib


Powerstats for: securityd
UUID: E4885170-5BF6-3180-993E-2565EC9AB44A
Start time: 2016-03-15 11:11:18 -0400
End time: 2016-03-15 11:11:18 -0400
Microstackshots: 1 samples (33%)
Primary state: 1 samples Non-Frontmost App, Kernel mode, Thread QoS Legacy


User Activity: 0 samples Idle, 1 samples Active
Power Source: 0 samples on Battery, 1 samples on AC
1 thread_start + 13 (libsystem_pthread.dylib) [0x7fff8c63a375]
1 _pthread_start + 168 (libsystem_pthread.dylib) [0x7fff8c63cb90]
1 _pthread_body + 131 (libsystem_pthread.dylib) [0x7fff8c63cc13]
1 ??? (securityd + 29880) [0x1022214b8]
1 ??? (securityd + 29987) [0x102221523]
1 ??? (securityd + 30794) [0x10222184a]
1 mach_msg_overwrite_trap + 10 (libsystem_kernel.dylib) [0x7fff93864392]

Binary Images:
0x10221a000 - 0x1022ecffb securityd (57337.20.44) <E4885170-5BF6-3180-993E-2565EC9AB44A> /usr/sbin/securityd
0x7fff8c639000 - 0x7fff8c642ff7 libsystem_pthread.dylib (138.10.4) <327CECD0-B881-3153-8FCC-4FD4818B7F16> /usr/lib/system/libsystem_pthread.dylib
0x7fff93853000 - 0x7fff93871fff libsystem_kernel.dylib (3248.30.4) <9CEB6C3B-1CAF-3C32-A9FD-93BC72CBCEA1> /usr/lib/system/libsystem_kernel.dylib



Problem report from force-quit

Date/Time: 2016-03-15 11:25:31 -0400
OS Version: Mac OS X 10.11.3 (Build 15D21)
Architecture: x86_64
Report Version: 22

Command: OneNote
Path: /Applications/Microsoft OneNote.app/Contents/MacOS/Microsoft OneNote
Version: 15.19.1 (15.19.1)
App Item ID: 784801555
App External ID: 816381781
Parent: launchd [1]
PID: 1231

Event: hang
Duration: 2.20s (process was unresponsive for 851 seconds before sampling)
Steps: 22 (100ms sampling interval)

Hardware model: MacBookPro10,1
Active cpus: 8

Fan speed: 2160 rpm

The remainder of this second report (>1 million characters) is attached to this post as a text file
Attached Files
File Type: zip OneNote Force Quit Report.zip (105.6 KB, 1 views)
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