i had an official version of office 2021 pro installed. now bought the 2024 version.
i un-installed all components of 2021, did new install - activated by website - cleaned previous non-active license : all ok
today i open access again and see in account version 2021 again not activated and activation required.
i downloaded Microsoft Support and Recovery Assistant as indicated on support page of MS
running these commands indicates : no version of office detected/found
how can I get a clean install of 2024 and how to remove all history to 2021 version ?
if i look in control panel - installed programs : i only see the installed version of 2024 : microsoft office ltsc prof plus 2024
i also started the only repair function in this page


best regards, Guy

I'm not sure I understand. Office 2024 LTSC is the volume license version of Office 2024, not the Retail version.

You normally have to use the Office Deploy tools to install.
Deploy Office LTSC 2024 - Office | Microsoft Learn
https://www.youtube.com/watch?v=h4OEl6q9aSo

FYI - Retail Office 2024 Versions

Office Home & Business 2024 (Includes Classic Outlook)
Your request has been blocked. This could be due to several reasons.

Office Home 2024 (New Outlook Only)
Your request has been blocked. This could be due to several reasons.

i bought this license in an online shop
i received the license code to enter at registration/activation
when I executed the command to see the status : it indicated ltsc
looking now isee : LICENSE DESCRIPTION: Office 24, RETAIL(MAK) channel
but if i look in any product of office in account : i still see 2021
best regards, Guy

I think you are still using a Volume License version.

Find and use product keys for volume licensing | Microsoft Learn

Some similar threads on the Microsoft Q&A forum. But I'm not clear on the solution found (if any).

After Installing Office LTSC 2024 I see Office Professional Plus 2021 - Microsoft Q&A

Adding Microsoft Office Key to my MS account - Microsoft Q&A