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Old 06-13-2019, 11:59 AM
OfficeUser_1981 OfficeUser_1981 is offline Using Office 2016 Offline Windows 10 Using Office 2016 Offline Office 2016
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We have a user that is having issues with using Office 2016 offline when One Note is logged in for his notes to sync. If he's in the office where he has Internet, it works fine; however, if he travels and doesn't have internet, Word, Excel, etc just hangs and shows not responding. The only fix is to open One Note and to log it out and then the other Office programs work fine. Why do they require One Note to be logged out to be able to open normally? It just makes no sense.
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Old 06-13-2019, 03:25 PM
OfficeUser_1981 OfficeUser_1981 is offline Using Office 2016 Offline Windows 10 Using Office 2016 Offline Office 2016
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To reiterate, anytime this user takes his laptop offline (removes the laptop from his dock and travels) and opens Word, Excel, etc without access to the Internet, those programs don't work right. They lock up and say not responding. They never will work correctly. If he opens One Note and tells that program to log out of the user it's logged into, then the other Office programs work fine. It's as though, due to One Note being logged in when he disconnects, the other Office Programs are requiring an Internet Connection or they don't know how to work properly. Upon logging out of One Note, it's like the Office Programs know to work offline. It sure seems like Office would not care one way or the other though and, if no connection is found, the entire suite would simply ignore any one program being logged in and just allow local access. That said, this is not what we're finding or experiencing. Is there any fix to this so he can remain logged in all the time and not have to log out, log back in, log out, log back in, etc as he goes back and forth from being remote to working online, etc.? Maybe a registry hack or something? I'm pulling my hair out here... Please help.
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Old 06-14-2019, 10:45 PM
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Lugh Lugh is offline Using Office 2016 Offline Windows 10 Using Office 2016 Offline Office 2016
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Is OneDrive part of the setup? Perhaps Word & Excel are trying to sync with OneDrive, and logging out of OD before going offline might solve it. Just guessing…
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Old 06-17-2019, 05:57 AM
OfficeUser_1981 OfficeUser_1981 is offline Using Office 2016 Offline Windows 10 Using Office 2016 Offline Office 2016
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Quote:
Originally Posted by Lugh View Post
Is OneDrive part of the setup? Perhaps Word & Excel are trying to sync with OneDrive, and logging out of OD before going offline might solve it. Just guessing…
No, One Drive is 2019 and Office is 2016.
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