My I.T dept can't help me with this one: I give alot of feedback to students using track changes. I use the 'original showing mark-up' setting to register comments in balloon form and then save this to be attached in an email as a word doc.

The problem's this: when the student re-opens the document the balloons have gone and they see my comments inserted in their own text - all very confusing. The setting at this point is 'final showing mark-up'.

So how do I get the document to re-open in the way I intended it to be viewed (ie. original showing mark-up and the balloons)?

Any suggestions greatfully received.