Hi macropod,



Many thanks for your times. I probably did not make my problem clear enough. Sorry I have to say again:

I have had same problem with Outlook 2016 on 2 (two) machines

1. The first machine with Office 2016 Pro Plus which was installed and activated around August/September 2016.

2. The second machine with Office 2016 Home and Business which was installed and activated around Feb/March 2018. I did not know this machine (brand new) had Office 2016 365 pre-installed (trial).

Follow your instructions I performed Repair for mymachines:

1. For the second machine:

(a) to Remove Office 2016 365
(b) to Repair Office 2016 Home & Business

This machine is now OK

2. For the first machine: No Office 365 pre-installed: The Repair process took around 40 minutes (I posted screen shots before) and ending up the Office 2016 Pro Plus is now not activated.

Now, how can I get my Office 2016 Pro Plus back. I bought a key for this product on 27/Jul/2016 and also paid for a DVD (rather than download) at the same time.

Can I re-install it now and how to re-activate it ? I know Microsoft will ask me few questions but what is/are the proper answer(s).

Regards.

Attached Images

office_16.png (222.2 KB, 22 views)