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Old 12-11-2014, 09:22 AM
Comake Comake is offline Office Installation Problems Windows 7 64bit Office Installation Problems Office 2013
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Here's what happened:

I have a Windows 7 x64 PC that use to have Home Premium and Excel 2013 and Access 2013 installed. I upgraded it using "Windows Anytime Upgrade" and it corrupted the Excel/Access installations. When opening either it stated "Something went wrong".

I instinctively did a quick repair, no luck. So I tried a Internet Repair, after a while of that running it prompted with the error "Something went wrong". I then uninstalled and reinstalled both programs. On the reinstall it said "Background Installation Ran into a Problem".

I ran the Microsoft Fix-It on this page:

http://support.microsoft.com/kb/2739501

Hoping it would solve my issue, but no luck.

Any ideas why it caused this issue and how to resolve it?



Thank you,
Comake
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Old 12-12-2014, 08:23 PM
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macropod macropod is offline Office Installation Problems Windows 7 64bit Office Installation Problems Office 2010 32bit
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The Fix-It in the link you posted uninstalls Office. You would need to reinstall it after running that. I'd suggest doing a System Restore to a point before the upgrade.
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Old 12-15-2014, 05:48 AM
Comake Comake is offline Office Installation Problems Windows 7 64bit Office Installation Problems Office 2013
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Quote:
Originally Posted by macropod View Post
The Fix-It in the link you posted uninstalls Office. You would need to reinstall it after running that. I'd suggest doing a System Restore to a point before the upgrade.
I guess it wasn't clear, I ran the Fix-It and then of course tried to reinstall Office which ended up with the same ambiguous error message. Unfortunately, there aren't any system restore points before the upgrade, only starting afterwards. I'm assuming that the upgrade clears the system restore points.

Any other thoughts?
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