Office 365 application crash on inserting jpg

MichaelBourne · #1 03-13-2018, 12:42 AM

I have an issue with an HP laptop running Windows 10
AV is McAfee

Office 365 applications (Version 1802 - Build 9029.2167) crash as soon as you try and insert a jpg image into a file (blank document as well)
When you insert png file this does not happen.

They also crash when opening a document that contains jpg images.

I have however opened one of the files that cause the crash on my work PC (exactly same version & build of Office 365) with no issues.

This PC uses AVG as its anti virus program

Any ideas?

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