Macropod,
I realized this forum is not affiliated with Microsoft, I knew that from the beginning.
If you got a contact email for Microsoft then I would be very happy to receive that from you! If it works even better!
I have been through the official website of Microsoft, gone through the whole questionaire, wrote a lengthy message, only to find out:"Your message could not be delivered". No explanation, no reason, nothing.
The reason why I didn't or couldn't download Office 2013 is because my account at Microsoft didn't work any longer (Still don't know why). I spent about 3 hours trying to re-activate it. Eventually it worked again but it was impossible to register my key into the system. The screen re-opens itself and shows blank fields. I have tried from three different computers: Same thing. I have tried it in Chrome, Firefox and IE: Same thing.
So, in other words, I have my account active again but can't register any software I got.
You would expect for a software company they could make their registration process a bit more user friendly.
I went through all the emails I received to download Office 2013, however, none of these links work anymore.
Why is it so hard to retrieve or re-download purchased software?
I followed the instructions as per your advice in your post #6 but as stated before it didn't work. I tried multiple times but to no avail.
Yes, you are right, I still might have a lurking problem and the thought scares me but after four days of frustration there is nothing more I can do.
Thanks for all your advice and care.
Luc

You could start at: http://support.microsoft.com/contact...7032&TID=&STID=
There is nothing in any of the prior discussion to indicate you'd tried that. Indeed, you haven't said anything specific about what you've done until after suggestions have been made (i.e. only after 'Repair' was suggested, only after 'System Restore' was suggested and now only after removal via 'Fixit' was suggested)! Plus, you've now gone about the software removal in what's probably the worst way possible and without seeking advice beforehand. And you still haven't said anything about what caused the issue in the first place. You are not making it easy for anyone to help you.

You're now at the point that the only sure way of recovering the situation is to wipe your system and reinstall everything from scratch. I trust you have comprehensive backups ...

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]