who has used the third licenses?

[h.Tabrizi]

We have bought a 3 user office 2010 professional, but after registering 2 of the users the software gives me an alarm that I have no access to register the third one because maximum users are installed. Is there a way for me to find out who has used the third licenses?
Thank you for your quick reply


Sincerely Tabrizizadeh

[macropod]

Most likely, this has occurred because you have installed Office with that product key on 3 different PCs (even if not at the same time) or have had to reinstall it on an existing PC after making a hardware change. In such cases, telephone activation may be required.

[h.Tabrizi]

Thank you for your reply.
When i wanted to active my office 2010 home and business through thelephone(whit skype) it gave me a message: The installation id entered was not valid.
Thank you

[macropod]

Are you sure you're using the Office Product ID and not the Windows Product ID? That is a common mistake. The Windows Product ID is often on a sticker attached to the PC case; the Office Product ID rarely is.

[h.Tabrizi]

The code that I am using are 9 codes,that each codes is a 6 digit one which are in step 2 activation office wizard.
Thank you.

[macropod]

Whatever that string is (which I see you've deleted from your post), it's not an Office Product Key. I suggest you download a copy of the Magical Jelly Bean Keyfinder (a freeware utility that retrieves your Product Key) from: http://www.magicaljellybean.com/keyfinder/ and run it on one of the PCs that already has Office installed & activated, so as to retrieve the correct Product Key.

[h.Tabrizi]

Thank you for your reaply.
I have office home and business 2010, can I buy increase accessible users for this licenses?

[macropod]

No. You would have to buy another copy of Office.