Hi,

My current MS office Professional Plus 2013 is suddenly not working. I got this message while trying to re-install the software: ""The program or feature "\??\C:\Program Files\Microsoft Office 15\ClientX64\integratedoffice.exe" cannot start or run due to incompatibility with 64-bit version of window. ..."

Please help me out.



Much Thanks

Try using System Restore to revert your system to the state it was in before you tried reinstalling Office. Assuming you had some issues beforehand that you were trying to fix, after the System Restore, try repairing the Office installation (via Programs & Features > Microsoft Office > Change in the Windows Control Panel).

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]

I couldn't do the system restore on my laptop. I checked on the control panel, but I didn't see the MS Office 13 in there. I just bought the new desktop. Does anyone know I can transfer the licence to the new one?
Thank you

If you looked in Programs & Features in the Control Panel, that suggests Office isn't installed - but then you wouldn't have been able to run it before, either, so I don't know how you could have had the error message referred to in your first post. Indeed, that message suggests you might be trying to run Office from a set of files that have simply been copied from another PC. If that's what you did, you'll need to delete the copied files and start over, as you can't install Office that way.
Transferring the licence isn't an issue - simply use the same Product Key. However, you will need to reinstall Office from scratch, using either the installation media it came with or the downloaded installation files you originally obtained (you should have made a backup copy of these).

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]

I installed MS Office Pro on April/2013. It worked fine until Nov. I couldn't open my old excel files; then I tried with other apps like word and pp. They could not open either. That's why I reinstalled MS Office and the error popped as I posted I the first one. I would like to make it clear that I installed from scratch.

Thanks

OK, now you have me confused. Your first post said you were trying to re-install Office when you got the error message. You second post mentions a laptop on which Office can't be found after trying to re-install, plus a desktop to which you wanted to transfer the licence.

If you want to transfer the laptop licence to the desktop, you should uninstall from the laptop, then install on the desktop. If you want to install Office on both your laptop and desktop, you need to check that your licence allows that.

FWIW, the error message in your first post is indicative of corruption in the Windows Registry. Using System Restore to revert your system to an earlier date is about the only way out of that unless you want to reinstall not just Office, but Windows and every other application you use, from scratch.

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]