I have a Dell Inspiron 1012 that I upgraded my RAM to 2GiB! After the installation of the new memory, I opened Microsoft Office Word for Home and Student 2007 and am greeted by something saying "Thank You fo installing, etc, erc. I phoned in (the note book was not connected to the internet), at which time I gave that bunch of numbers requested. I was then told that it was invalid. What do I have to do to get this thing reactivated? It worked perfectly prior to the upgrade.

The 'bunch of numbers' would be a Product Key. You need to ensure that you haven't confused 1s and 0s with Ls and Os, for example. If you keep having problems phone whoever it was you spoke to before and re-confirm the Product Key's characters.

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]

It was an automated phone. It indicated the numbers were correct but not valid?? I looked for a place to talk to a "LIVE" person. That why I'm here trying find out why upgrading killed the program.

Hardware upgrades can sometimes cause Office's validation routines to wrongly conclude that the product has been reinstalled on new hardware. Did you try re-inputting your original Product Key? Usually, that's all that is required.

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]