I agree CCleaner etc over-do the job. If they're peremptorily cleaning out the MRUs for installed programs, who knows what else they're cleaning out that should be left alone.

In this case, though, the 'hired tech' is really to blame. They shouldn't have done this without asking permission and without explaining the consequences - which they had a responsibility to be fully aware of beforehand.

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]