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#2
08-03-2017, 04:00 PM
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Unless there's something odd about the document you're using, the 'Start Mail Merge' and 'Select Recipients' buttons should both be active when opening the Mailings tab. See below. Have you tried starting the mailmerge with a new, blank document?
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Cheers, Paul Edstein [Fmr MS MVP - Word] 
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