Hello,




We have just updated with the 15.0.4693.1002 Feb 2015 office update and since then when you first open Excel using double click on a File the screen is blank. This happens on 3 Pc's so far so must be linked to this update. Has anyone else seen any similar issues or found any solutions ?

Thanks

Nick

Quick update - Now all 4 pc's that run office 2013 show the same issue, all after the silent update to version 15.0.4693.1002. tried an online repair, still have the same issue. If i do a system restore to prior to the update, excel works fine. another quirky thing is the excel worksheet is actually there just not displayed until you minimise excel then it is shown even if you subsequently go back to full screen.
I have spoken to office technical support who say they can fix this issue but only if i pay for the support !!! even though it is clearly an udpate caused issue.

Does this happen with all files or just some or one? Are you able to eventually see your data?

Eff that.

It seems to happen with all XLSX files but only the one that actually opens excel. Once excel is open with another file it seems to work ok


I can see my data just by minimising excel then voila it appears....

Does anyone use a prior version of Excel, say 2010?

At any rate, Microsoft should step up and support their product. You might want to grit your teeth and pay the support charge and then scream bloody murder to have the charge reversed once they solve your issue.

Out of curiosity, what do these thieves want to charge?

There seem to be many problems after this update, blank pages, problems with third party apps, etc..

But no solution yet

__________________
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They did try to blame third party apps, but its so obvious its a microsoft issue.......

Typical Microsoft...public beta testing.

I also use office 2010 and to date no issues, but i believe this latest update only installs on 2013 and office 365.

They didnt say how much the charge would be, i think its time dependant, but i cannot justify paying for them io investigate and solve there own issue. Unless of course i get royalties for the solution which they develope for me at MY expense lol

Here's a solution. Use Google sheets. I use it almost exclusively for workbooks I use regularly. Collaboration is seamless. I can access my sheets anywhere, anytime, any platform. It doesn't have all the pretty bells and whistle, but for basic spreadsheeting, it's fine.

And if paying a support charge bugs you, you'll like this part. It's free.

The only reason I have Office is because it came with the laptop. I come to the forums just to pass the time, hone my skills, and learn a thing or two.

This is a bit of a tangent, but, I don't use Google sheets, only Excel, except one time a friend who needed to use a workbook of mine, did not have Excel. So I sent her the workbook and she opened it in Google sheets. Testing on my end, I opened it in Google sheets also. To my shock one of the formulas was not producing the same value as Excel.

I spent quite a bit of time with this. I entered a new formula in a new cell in Sheets, reproducing the mysterious failing formula, and it failed also. There was no way I could get the Google sheet to show me the same value as I saw in Excel for the same formula. I had to conclude I couldn't trust Google sheets. If the problem is that I shouldn't have opened an Excel file in Google sheets and instead should have created the file from scratch in Google sheets... that doesn't work for me as an explanation because math is math and the same formula has the same one answer.

It was a simple ISERROR formula, just if, then, then.
I have wondered if anyone else has had that experience.

It returned a value, but not the right one?

That's odd. There are some differences in functions but ISERROR is a pretty simple one.

I've had some errors after conversion but I have generally been able to fix them.

Yes, it returned a value but not the right one. The scary part was, I was about to hand over a workbook designed for specific calculations based on weights (weights of animals, in order to determine medication dosing). If I had not scrutinized/compared the same file on both programs, my friend would have gone on to use the workbook in Google Sheets, and her calculations would have been very very off, and animals might have suffered.

Unfortunately we use some complex functions, vlookups Etc and quite heavy worksheets. Therefore we do need to use Excel. I will have to wait to see if they own up to the issues or quietly fix it via a patch

Google sheets has vlookup, etc. and converting is a snap.

The biggest difference IMHO is charting. Google sheets charts are rather primitive.