GetElementsByName with memo box

PrincessApril · #2 02-07-2020, 12:53 PM

I'm just adding a few things for context. I don't know if memo box is the right term. It's a rich text area, so in that sense it is different than the other fields on the page.

Here is the code from the page source:

Code:

<div class="control-group " >
         <label class=" required control-label description-label " for="helpdesk_ticket_description">Description</label>
            <div class="controls   ">
               <textarea class=" required_redactor html_paragraph span12" cols="40" id="helpdesk_ticket_ticket_body_attributes_description_html" name="helpdesk_ticket[ticket_body_attributes][description_html]" rows="6">
</textarea>

I do not see an iframe anywhere on the page, so that rules out that potential problem.

After some research, I'm wondering if we have to set the focus first, but I'm not sure how to do that or if that's even the problem.

I have also tried using getElementByName but I get a 438 runtime error.

Any ideas on how to populate this description box? Thank you!

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