This suggests that an add-in is preventing the Normal template from saving. You have to troubleshoot for add-ins separately.
As a workaround, though, you should open Normal as a document and record the macro directly in the file. Then save it manually.
To open the template, you can do the following: From within Word, press Alt+F11 and then Ctrl+G, to activate the Immediate window in the Visual Basic Editor. Type
NormalTemplate.OpenAsDocument
and press Enter. Normal opens in a separate window and you should now close the Visual Basic Editor.
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Stefan Blom
Microsoft Word MVP
Microsoft 365 apps for business
Windows 11 Professional
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