Ann and Charles, thanks so much.

Ann, I've tried all that but it's the place to start apparently. Thank you.

Charles, megaphone not showing. (and boy, yeah, did I learn a lesson about backing up to multiple locations...I mean, dropbox, Mikey, dropbox...USBs...)

But ...

When I checked the "Account" in my Word app, it's saying Home and Student 2016. Which I would have purchased way back when and associated withthis Microsoft account.

This is a new laptop that came with the latest Office package. Is it possible it replaced that with the older version because I was logged in to Microsoft? (If so, I'm so done with this lol. I'll just be saving to USB and Dropbox from now on.)