Hi ookami,
Have you checked the file sizes - 0 bytes would indicate a corrupted file with no content. Has the user been editing the files on a USB stick, from which they've been copied? If so, and if the USB stick was removed unsafely, the files may be corrupt with no obvious evidence. Try changing the extension to .txt and checking whether there's anything in there.
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Cheers,
Paul Edstein
[Fmr MS MVP - Word]
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