Hello Anjula

Sorry for the delay in replying.

OK, I have two Microsoft email accounts, but will focus only on the Hotmail account at first, if that's OK?

I go to Tools | Rules and Alerts...and see this:




The Hotmail email address at the top is correct as is the name of the .wav file, but the 'Apply this rule after the message arrives from...' is incorrect.

The rule should be applied whoever sends a message to that Hotmail address.

I am taking this in baby steps

Thanks again for your help.