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#1
10-06-2011, 11:49 AM
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MS Office '10 - Word / Table of Contents
Having an issue where scrolling down the auto-generated ToC in a document causes word to crash - all and any instances of word that are open.
Has anyone seen this? Any idea what causes it? It seems random. 
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#2
10-07-2011, 01:40 AM
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Does this happen for any document with a TOC, or does it affect a particular document only?
__________________
Stefan Blom Microsoft Word MVP Microsoft 365 apps for business Windows 11 Professional
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#3
10-07-2011, 06:43 AM
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Any document with a ToC. Unfortunately the application hangs, rather than crashing, so there's no memory dump or anything - just a swirling blue cursor of death on the screen, and the application window goes "white".
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#5
10-17-2011, 10:30 AM
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It's definitely not a common issue. Does it happen if you start Word in Safe mode?
To start in Safe mode: Hold the Windows logo key as you press R; in the Run dialog box, type winword /safe and press Enter (note the space before the slash).
__________________
Stefan Blom Microsoft Word MVP Microsoft 365 apps for business Windows 11 Professional
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#6
10-17-2011, 03:11 PM
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Tried this on 2 computers, both worked OK without crashing on the toc in *any* of the documents with ToC's.
Does this point to an issue with the document(s) being corrupt, or is there something core to Word that might be causing it?
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#7
10-17-2011, 03:22 PM
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The fact that Safe mode works suggests three possible causes: corrupt registry keys, poorly designed code in Normal.dotm, or poorly designed code in an add-in. For further testing on this, see http://support.microsoft.com/kb/921541/en-us/ (How to troubleshoot problems that occur when you start or use Word 2010, Word 2007, Word 2003, or Word 2002).
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Stefan Blom Microsoft Word MVP Microsoft 365 apps for business Windows 11 Professional
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