#1
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Printing Problem PLEASE HELP
Ok guys here is my problem:
I have two trays i print to at the same printer. One tray prints plain paper and the other prints letter head paper. When I try to switch the printing options to print to letter head, the printer spits out plain paper. This ONLY happens in Word - not excell or any of the other office programs. Now I CAN change the tray in the page layout tab/page setup/ paper tab. But it does not work in the normal printer settings. I have tried resetting the normal.dotm template and deleting the word registery key with no luck. Any sugestions? |
#2
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Hi Rohrscheib,
What do you mean by: Quote:
__________________
Cheers, Paul Edstein [Fmr MS MVP - Word] |
#3
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Quote:
This is not the case in excell. If I change my printer settings to tray 2 in excell, it prints in tray two. |
#4
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You'll need to explain what you're doing more clearly:
Quote:
__________________
Cheers, Paul Edstein [Fmr MS MVP - Word] |
#5
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Quote:
I'm setting the printer options by clicking the microsoft office button / print - select my printer / properties / basic tab |
#6
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Hi Rohrscheib,
I suspect what you're describing is due to your Word document having a 'different first page' setup, which directs it to the letterhead tray regardless of the printer options. As Excel doesn't have a 'different first page' setup option, the issue doesn't arise there. If your Word document doesn't have a 'different first page' setup, you could try repairing the Word installation (Word Options|Resources|Diagnose) or reinstalling the printer driver - check for an updated one from the printer manufacturer's web site.
__________________
Cheers, Paul Edstein [Fmr MS MVP - Word] |
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