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Old 12-23-2010, 07:13 AM
ryalls3857 ryalls3857 is offline Global template Windows 7 Global template Office 2010 (Version 14.0)
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Global template
 
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Exclamation Global template

I am getting a message every time i use word or make any changes to a word document.
Changes to the global template save as new template!

I am using win 7 and recently upgradred to 2010 offfice can anyone please help me in my quest to stop these messages from popping up!

Thanks



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  #2  
Old 12-27-2010, 05:45 PM
Kaneto Kaneto is offline Global template Windows 7 Global template Office 2010 (Version 14.0)
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The global template file is normal.dotm, and is typically found in c:\users\[username]\AppData\Roaming\Microsoft\Templates

Word writes to the global template whenever changes are made to your defaults and preferences in word. The problem your seeing is typically caused by an add-in that is not working properly.

Did you have Norton Antivirus installed prior to upgrading to Office 2010? This is the most common culprit. If so, you'll want to disable the Office plug-in within the Norton options.

If you don't have Norton installed, try running word with the /a command-line. This will prevent the automatic launching of all add-ins and templates. If everything works properly in this mode, then you'll want to disable all COM Add-ins until you find the offending one.

If none of these work, you may have a corrupt normal.dotm. Delete it from the above path and let Word create a new one.

Hope this helps.

-SW
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