I'm trying to figure out if there is a way to set it up so that I can print one color copy (for customer) and one black and white copy (for our files) with one click in Word. I have tried to set up a Macro and it just printed 2 color copies, but it was my first attempt at using Macros, so I'm not sure if it was something I did wrong or if Macros just won't work for this. I'm running Microsoft Office Professional Plus 2019.

Each printer driver has its own unique settings so there isn't a one-size-fits-all solution to your question. It is possible to fiddle with the Windows API settings to work out what needs to change on your particular machine but it would require a lot of trial and error.

There was a good suggestion on this thread to set up two different printer drivers - one colour and one B/W and then print a copy to each driver.
Redirecting

The thread also points off to working with the API to figure out your specific settings if you wanted to try that approach

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Andrew Lockton
Chrysalis Design, Melbourne Australia

Thanks. I will check that out.

I don't know if that would work, though, because I would have to get the macro to actually change printers between copies, which I don't see a keyboard shortcut for. Am I missing something?

The thread I directed you to has a link which shows you how to change the printer via VBA
Changing the selected (current) printer in Word without changing the system default printer

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Andrew Lockton
Chrysalis Design, Melbourne Australia

Thanks. Sorry I missed that. Like I said, I'm new to a lot of these features. I was once certified in Microsoft Office, but that was many, many years ago in a MUCH earlier version, and a lot of these features did not exist!