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  #1  
Old 10-18-2010, 07:47 AM
nwhittak nwhittak is offline normal template does not exist Windows XP normal template does not exist Office 2003
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normal template does not exist
 
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Default normal template does not exist

There is a problem with a number of word documents, when opening them they open with a normal.dot template that does not exist called 'infopack.dot'



I have not been able to find why or how they are picking up this default normal.dot template. Other docs are fine.

If I change them to the original 'normal.dot' all is fine. However the issue is that there are so many docs.

Is the template hard-coded into word documents? Does anyone know a way around this?

Any assistance appreciated.
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  #2  
Old 10-19-2010, 07:01 AM
Ulodesk Ulodesk is offline normal template does not exist Windows 7 normal template does not exist Office 2007
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Default Mystery template

You have not explained clearly what your document sources are.

"a number of word documents" -- from where? Did you generate them from scratch, or are they someone's documents which you are working on? If someone else created them based on the custom infopack.dot, this would show up as the template but not be on your machine.
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