Hi

Please help, I have created an A3 Poster in Word, changed the printer to Microsoft XPS Document Writer, to allow me to view and take to a commercial printer to print. However, I have some amendments to make and followed the exact same process. The poster looks perfect however when I go to view it in the print mode ( I have again selects the Microsoft XPS printer) only this time the Colour poster which is red and parts of it in white. I had this problem initially but when I changed from my A4 printer to Microsoft XPS, the problem was solved, it was perfect to view on the print screen.

Can anyone advise what has changed and how I can fix it.

Are your Windows, Printer and Graphics card drivers up to date? First step may be to ensure they are up to date.

Also ensure that Office 2019 is up to date. To do this click on File / Account / Office Updates / Update Now.

Hi thanks for your prompt reply, I have Windows 11 and have the installed the recent update, Office 2019 is up to date. My PC had a Geforce RTX 2070 Video Card, I assume when I checked for for updates on Windows it would have updated the Drivers if they were out of date.

The problem still exists

Driver updates may happen but do not assume that they will. The option may have been disabled: - Just a moment...

Also getting driver updates direct from the manufacturer is always better than the generic updates from Microsoft.

Sorry I can't help more but there are some good experts on this forum that may help you so good luck.