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Old 11-30-2021, 01:28 PM
CynthiaKPollard CynthiaKPollard is offline Custom Style Sets Stopped Working on Custom Template after Recent Microsoft Update Windows 7 64bit Custom Style Sets Stopped Working on Custom Template after Recent Microsoft Update Office 2013
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Default Custom Style Sets Stopped Working on Custom Template after Recent Microsoft Update

We are running Windows 10 (Version 1909 - OS Build 18363.1854) and Office 365 Apps for Enterprise (Version 2110 - Build 14527.20276).

According to Microsoft's update documentation for September 28, 2021, Version 2109 (Build 14430.20234), Microsoft "fixed an issue where applying styles from the Home tab did not work." They did not state what was changed. After this Microsoft update to Office 365, the numbering in our custom Style Sets (accessed from the Design Tab on the ribbon) stopped working on the heading styles in a custom template. Prior to this update, we used the custom style sets, heading styles, and templates for 4-5 years without issue.



The following attached images show how it should look with the custom style set applied (from the Design Tab) to a custom report template:
-- CustomStyleSet_fromDesignTab.jpg
-- CorrectNumbering.jpg

The following attached image shows how the headings and bullet/number lists look after the update (Version 2110 - Build 14527.20276) with the same custom style set applied (from the Design Tab) to the same custom report template. I highlighted the "corrupt" areas.
-- CorruptNumbering_bulletlisthighlighted.jpg

Amongst many attempts to fix this in the updated Word, the following have been completed:

-- Copied quick style template with custom style set into C:\Program Files (x86)\Microsoft Office\root\Office16\1033\QuickStyles to test if file location affects performance:. This is where Microsoft stores the built-in style sets that are loaded with Office 365. I was able to paste the document in this location, however, the custom style set did not appear in the Build-In list (even after restarting Word).

-- Rebuilt custom style set in updated version of Word. Same "corrupt" results.

-- Opened blank document and applied the custom style set - the headings numbering and bullet/numbering lists worked. I then copied custom template into this blank document with custom style set applied and all numbering worked. Saved this new document as a new .dotx template and opened a new file based on this new template, applied the custom style set, and the same corrupt numbering shown above appeared with one difference - instead of the corrupt custom bullet list, the custom numbering list broke the same way. See the following attached image:
-- CorruptNumbering_numberinglisthighlighted.jpg



Since I don't know what Microsoft changed, it makes this very difficult to troubleshoot so any suggestions are greatly appreciated!
Attached Images
File Type: jpg CorrectNumbering.jpg (39.7 KB, 10 views)
File Type: jpg CorruptNumbering_bulletlisthighlighted.jpg (42.9 KB, 10 views)
File Type: jpg CorruptNumbering_numberinglisthighlighted.jpg (40.6 KB, 10 views)

Last edited by Charles Kenyon; 11-30-2021 at 01:54 PM. Reason: resize wide image
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Old 11-30-2021, 01:46 PM
Charles Kenyon Charles Kenyon is offline Custom Style Sets Stopped Working on Custom Template after Recent Microsoft Update Windows 10 Custom Style Sets Stopped Working on Custom Template after Recent Microsoft Update Office 2019
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I will be resizing your screenshots so I and others can more easily read your post.
How to attach a screenshot or file in this forum.
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Old 11-30-2021, 01:59 PM
Charles Kenyon Charles Kenyon is offline Custom Style Sets Stopped Working on Custom Template after Recent Microsoft Update Windows 10 Custom Style Sets Stopped Working on Custom Template after Recent Microsoft Update Office 2019
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None of us here know what MS changed, either.
Numbering through [Quick] Style Sets has been notoriously difficult.

[Quick] Style Sets only hold styles that are in the Quick Styles Gallery.

Can you attach your [quick] style set? It is a .dotx template.
See also: A Global StyleSheet in Microsoft Word? That describes a method I've found to work with numbered styles.
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Old 11-30-2021, 02:20 PM
Charles Kenyon Charles Kenyon is offline Custom Style Sets Stopped Working on Custom Template after Recent Microsoft Update Windows 10 Custom Style Sets Stopped Working on Custom Template after Recent Microsoft Update Office 2019
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Cross-posted at:https://answers.microsoft.com/en-us/...0-75cf038b6eef
For cross-posting etiquette, please read: A Message to Forum Cross-Posters
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Old 12-03-2021, 02:10 PM
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Stefan Blom Stefan Blom is offline Custom Style Sets Stopped Working on Custom Template after Recent Microsoft Update Windows 10 Custom Style Sets Stopped Working on Custom Template after Recent Microsoft Update Office 2019
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As Charles has pointed out, numbered styles are unpredictable when added to style sets. I would set up a document template instead.
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Old 12-06-2021, 02:13 PM
CynthiaKPollard CynthiaKPollard is offline Custom Style Sets Stopped Working on Custom Template after Recent Microsoft Update Windows 7 64bit Custom Style Sets Stopped Working on Custom Template after Recent Microsoft Update Office 2013
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Thank you so much for the quick replies. Although I'm still working on a fix that will work with our existing templates, I greatly appreciate the tips. I will let you know once I find the fix.
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Old 12-20-2021, 08:37 PM
Charles Kenyon Charles Kenyon is offline Custom Style Sets Stopped Working on Custom Template after Recent Microsoft Update Windows 10 Custom Style Sets Stopped Working on Custom Template after Recent Microsoft Update Office 2019
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Quote:
Originally Posted by CynthiaKPollard View Post
Thank you so much for the quick replies. Although I'm still working on a fix that will work with our existing templates, I greatly appreciate the tips. I will let you know once I find the fix.
If you are running a gasoline-engine car that is missing a spark plug, no matter how much work you've already put into the car and how much you like it, it won't run properly until you put in a spark plug and get the timing right. A new paint job just will not make it run.

You need to fix the numbering, not just tinker with it. Numbering is not a part of [Quick] Style Sets. Never has been.

Last edited by Charles Kenyon; 12-21-2021 at 06:00 AM.
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