Microsoft Office Forums

Go Back   Microsoft Office Forums > >

Reply
 
Thread Tools Display Modes
  #1  
Old 09-20-2010, 03:18 PM
hbeyko hbeyko is offline HELP do I have a virus - MS Office not working Windows Vista HELP do I have a virus - MS Office not working Office 2007
Novice
HELP do I have a virus - MS Office not working
 
Join Date: Sep 2010
Posts: 3
hbeyko is on a distinguished road
Default HELP do I have a virus - MS Office not working

All of a sudden when i open word, or powerpoint, or anything in my office 2007 suite, it will freeze after a couple of seconds of it being open and comes up with a message "microsoft word (or whatever app it is) has stopped working" then it follows up with "windows will try to find the problem..." but it never finds a problem and just shuts down (or keeps frozen).



HELP I really need these apps to work. Do I have a virus? There are no other problems with my comp and I am protected by McAfee.

I tried to restart, shut down computer. No help.
See picture that I attached for what I see.

Happens everytime too. I can't get more than 2 seconds of work done when I open a document
Attached Images
File Type: jpg Untitled.jpg (48.7 KB, 5 views)
Reply With Quote
  #2  
Old 11-12-2010, 06:58 PM
pankajsonu pankajsonu is offline HELP do I have a virus - MS Office not working Windows 7 HELP do I have a virus - MS Office not working Office 2007
Novice
 
Join Date: Nov 2010
Posts: 15
pankajsonu is on a distinguished road
Default

Hi,

Try the below mentioned troubleshooting steps to fix this issue:
1. Exit all Office programs.
2. Click Start
3.Type regedit in the Start Search box, and then press ENTER.

Take the back-up of the registry edit by clicking on the file and then click on Export and save the back-up on the desktop.

User Account Control permission
If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
3. Locate and then click the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Data
4. On the Edit menu, click Delete, and then click Yes.
5. Exit Registry Editor.
6. Restart Word.

Hope this works.

Awaiting for your response.
Reply With Quote
Reply

Thread Tools
Display Modes


Similar Threads
Thread Thread Starter Forum Replies Last Post
HELP do I have a virus - MS Office not working FileError_22001 - New virus?? cj turner Word 100 02-25-2011 05:45 PM
HELP do I have a virus - MS Office not working hbeyko Office 4 10-20-2010 07:11 PM
Virus chomnap Office 4 02-10-2010 01:52 AM
HELP do I have a virus - MS Office not working SOS! HElLP ME! VIRUS "Virus.MSExcel.Yagnuul.d" ATTACK MY FILES HIQ Excel 1 10-01-2009 03:45 AM
MS Office help feature not working bcbotha Office 0 09-07-2009 11:20 PM

Other Forums: Access Forums - Senior Forums

All times are GMT -7. The time now is 06:42 PM.


Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2020, vBulletin Solutions Inc.
Search Engine Optimisation provided by DragonByte SEO (Lite) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
MSOfficeForums.com is not affiliated with Microsoft