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Old 09-20-2010, 03:18 PM
hbeyko hbeyko is offline HELP do I have a virus - MS Office not working Windows Vista HELP do I have a virus - MS Office not working Office 2007
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HELP do I have a virus - MS Office not working
 
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Default HELP do I have a virus - MS Office not working


All of a sudden when i open word, or powerpoint, or anything in my office 2007 suite, it will freeze after a couple of seconds of it being open and comes up with a message "microsoft word (or whatever app it is) has stopped working" then it follows up with "windows will try to find the problem..." but it never finds a problem and just shuts down (or keeps frozen).

HELP I really need these apps to work. Do I have a virus? There are no other problems with my comp and I am protected by McAfee.

I tried to restart, shut down computer. No help.
See picture that I attached for what I see.

Happens everytime too. I can't get more than 2 seconds of work done when I open a document
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Old 11-12-2010, 06:58 PM
pankajsonu pankajsonu is offline HELP do I have a virus - MS Office not working Windows 7 HELP do I have a virus - MS Office not working Office 2007
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Hi,

Try the below mentioned troubleshooting steps to fix this issue:
1. Exit all Office programs.
2. Click Start
3.Type regedit in the Start Search box, and then press ENTER.

Take the back-up of the registry edit by clicking on the file and then click on Export and save the back-up on the desktop.

User Account Control permission
If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
3. Locate and then click the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Data
4. On the Edit menu, click Delete, and then click Yes.
5. Exit Registry Editor.
6. Restart Word.

Hope this works.

Awaiting for your response.
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