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Old 09-22-2021, 10:21 PM
mrgoos mrgoos is offline INCLUDEPICTURE for external URLs has stopped working in new Windows word versions  (pixel tracking) Mac OS X INCLUDEPICTURE for external URLs has stopped working in new Windows word versions  (pixel tracking) Office 2016 for Mac
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Default INCLUDEPICTURE for external URLs has stopped working in new Windows word versions (pixel tracking)

Hi,
I'm using INCLUDEPICTURE to track if my end users have opened the word doc that I've sent them. It's agrees by them so it's all legit.
For each user I create an INCLUDEPICTURE field and a unique URL which is registered on the server when they open the doc and when the picture is being loaded.

All worked well until recently when the picture isn't loaded when the doc is opened.
In Windows, you'll see the `Enable Editing` message and after approval, nothing will happen.

Only when I try to manipulate the doc, like zooming a l lot or changing the layout, then somehow it triggers the picture to load.

More info:


1. I do not use macros
2. In Word Mac it opens well without any issues at all
3. It works in older versions of Word in Windows (like few months ago) but not on the ones from September, like these: Version 2108 (Build 14326.20404) or Version 2108 (Build 14326.20348) or Version 2108 (Build 14326.20238)
4. Attaching a word with external link to Austin powers meme for you to see (link to the image is https://memegenerator.net/img/instances/51523272.jpg
5. I have followed the pinned guide here and nothing help since it's never about external links but rather to local files
Attached Files
File Type: docx austin-right.docx (12.1 KB, 3 views)
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  #2  
Old 09-23-2021, 06:27 AM
Charles Kenyon Charles Kenyon is online now INCLUDEPICTURE for external URLs has stopped working in new Windows word versions  (pixel tracking) Windows 10 INCLUDEPICTURE for external URLs has stopped working in new Windows word versions  (pixel tracking) Office 2019
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Quote:
Pinned guide here
?
Word Fields and Relative Paths to External Files?
?
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  #3  
Old 09-23-2021, 06:29 AM
Charles Kenyon Charles Kenyon is online now INCLUDEPICTURE for external URLs has stopped working in new Windows word versions  (pixel tracking) Windows 10 INCLUDEPICTURE for external URLs has stopped working in new Windows word versions  (pixel tracking) Office 2019
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On my system, using the same 2108 build, the picture displays once I enable editing.
What happens if you start Word in Safe mode and open the document?
Open Office apps in safe mode on a Windows PC - Microsoft Office
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Old 09-23-2021, 08:09 AM
mrgoos mrgoos is offline INCLUDEPICTURE for external URLs has stopped working in new Windows word versions  (pixel tracking) Mac OS X INCLUDEPICTURE for external URLs has stopped working in new Windows word versions  (pixel tracking) Office 2016 for Mac
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Quote:
Originally Posted by Charles Kenyon View Post
On my system, using the same 2108 build, the picture displays once I enable editing.
What happens if you start Word in Safe mode and open the document?
Open Office apps in safe mode on a Windows PC - Microsoft Office
Thanks for your reply.
Really? It opened instantly? Really strange. What was the zoom? In high zoom it renders but in 100% it's not.

When I open it in safe mode, I see nothing. Literally.
My version is: My word version - Image on Pasteboard

BTW - I've read the guide as I mentioned, nothing was helpful for URLs in INCLUDEPICTURE. Not that I saw.
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  #5  
Old 09-23-2021, 09:39 AM
mrgoos mrgoos is offline INCLUDEPICTURE for external URLs has stopped working in new Windows word versions  (pixel tracking) Mac OS X INCLUDEPICTURE for external URLs has stopped working in new Windows word versions  (pixel tracking) Office 2016 for Mac
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Could you please also try when no word DOC is opened? If another word DOC is opened and you enabled editing for that, it'll work too.
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  #6  
Old 09-23-2021, 11:58 AM
Charles Kenyon Charles Kenyon is online now INCLUDEPICTURE for external URLs has stopped working in new Windows word versions  (pixel tracking) Windows 10 INCLUDEPICTURE for external URLs has stopped working in new Windows word versions  (pixel tracking) Office 2019
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Sorry, I am not on a Mac and I missed that. Safe mode is different on a Mac.
Quote:
the guide as mentioned
Again, which guide? The one I linked? If so, that does cover the IncludePicture field. It works like the IncludeText field. This does not seem to be your problem, though.
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  #7  
Old 09-23-2021, 02:00 PM
mrgoos mrgoos is offline INCLUDEPICTURE for external URLs has stopped working in new Windows word versions  (pixel tracking) Mac OS X INCLUDEPICTURE for external URLs has stopped working in new Windows word versions  (pixel tracking) Office 2016 for Mac
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Well, 1st of all, it's true that I have MAC but I've tested all of this in Parallels and also on Windows laptop and it's the same result.

I wrote that I know that INCLUDEPICTURE is in the guide but again, nothing about URLs included. It's all about paths to local machine.
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  #8  
Old 09-23-2021, 06:40 PM
Charles Kenyon Charles Kenyon is online now INCLUDEPICTURE for external URLs has stopped working in new Windows word versions  (pixel tracking) Windows 10 INCLUDEPICTURE for external URLs has stopped working in new Windows word versions  (pixel tracking) Office 2019
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Charles Kenyon has much to be proud ofCharles Kenyon has much to be proud ofCharles Kenyon has much to be proud ofCharles Kenyon has much to be proud ofCharles Kenyon has much to be proud ofCharles Kenyon has much to be proud ofCharles Kenyon has much to be proud ofCharles Kenyon has much to be proud of
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From here in, anyone responding to this question should assume that the guide you are talking about is the one I linked, since you won't tell us.


I still am not seeing the problem on my system.
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  #9  
Old 09-24-2021, 01:09 PM
mrgoos mrgoos is offline INCLUDEPICTURE for external URLs has stopped working in new Windows word versions  (pixel tracking) Mac OS X INCLUDEPICTURE for external URLs has stopped working in new Windows word versions  (pixel tracking) Office 2016 for Mac
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INCLUDEPICTURE for external URLs has stopped working in new Windows word versions  (pixel tracking)
 
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Yes, it's that guide, I was sure it's clear from the beginning when I related to the guide that is pinned in this forum.

Thanks.
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