I followed the instructions in an online video for printing a 3 x 5 card, but the card comes out blank.




Even though I set a custom paper size of 3' x 5" like this:


3 x 5 Card, Page Setup, Paper by Will Anderson, on Flickr


To confirm that the printer is not malfunctioning, I ran a test by printing the same file on a sheet of 8.5 x 11 paper, which came out like this:

Word 2010 3x5 card printed on 8.5 x 11 paper by Will Anderson, on Flickr

I think I may have found where the problem lies. When I click the print button the paper size shows up in the settings as Envelope #10 instead of as Custom:


3 x 5 Card, Word 2010 Print Menu Screenshot by Will Anderson, on Flickr


I'd be grateful for some help solving this problem.


Just in case it may be helpful, here's a screen shot of the Word 2010 editing window for the card I'm trying to print:


3 x 5 Card, Word 2010 Screenshot by Will Anderson, on Flickr

P.S. Would it be helpful if I were to attach a copy of the .docx file?