Hello,

I have many documents and I am always able to go to Review and press New comment and this comes up with a comment box next to my text. However, I have one document that I wrote myself that does not react to the New comments button. The button is not grayed out but when it is pressed the text in my main document becomes highlighted. There is no comment box (balloon?). I have sent the document to someone with the latest Word and they have the same response.

Word 2010 Windows 10.

Thank you.

I tried selecting all of the document (Ctrl-A) and copying it into a new blank document. It asked "Recording Clipboard style sheet will require copying many styles.Do you want to use Normal style instead?": If I say No it will copy it but again it has the New comment problem. If I say yes then the new comment button will work. I have tried changing the width of the box to be smaller/larger but this did not solve the problem.

Here is a screenshot of the internal xml files. The styles one is 2 meg which is much higher than other docx files that I can access.

Attached Images

xd.jpg (81.8 KB, 11 views)

Can you post a sample document with the problem here?
How to attach a screenshot or file in this forum.

The problem document is about 300 pages long and it is a slightly confidential document. I do not know how to delete all of the text so that it will be an "empty" document without any of the text being embedded within the document. I can post the style xml file or some other ones from the xml list. All of my other documents do not have this new comment problem. Is there a way for me to almost completely erase my text but still leave the metadata in place?

Thank you.

See the methods in this page:
Trouble Shooting - Share OneDrive File - by Rohn