I have read multiple posts that are very similar to my problem, but none are the fix I need. I have a document that has gone back and forth several times with tracked changes without any issues. The last draft I received back has all comment boxes with no name other than "author". When I make revisions or add a comment box, it lists my name and the tracked changes are in a different color but when I save the document, it all reverts to the same color and "author" in the comment boxes. I have verified that the track changes color setting is varied "by author". I have gone into the Trust Center Settings and found that the "remove personal information from file properties on save" is NOT checked BUT it is also greyed out so it can't be checked/unchecked. I am assuming that this last editor used Document Inspector to remove personal information and that is why when I save the document my information goes away.

So my question is, how do I get it to save personal information (show different authors names and revisions) from this point forward?

Also, I am working in Microsoft 365 (I wasn't given that option to select when I registered).

Which file type is this?

Is the document protected in some way?

__________________
Stefan Blom
Microsoft Word MVP

Microsoft 365 apps for business
Windows 11 Professional

In addition to Stefan's question, I also wonder if the problem persists when you save the document with a new file name on your local machine?

Also, I don't know if this is an option for your situation, but one workaround might be try copying and special pasting the entire document into a fresh document while retaining the formatting. If the old comments are no longer needed, I would remove them all and accept all tracked changes before the paste to start fresh.