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Old 06-20-2020, 10:13 AM
Roger Roger is offline Replace dialogue box has stopped loading Windows 10 Replace dialogue box has stopped loading Office 2019
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Default Replace dialogue box has stopped loading

Hello, I'm using Microsoft 365 and yesterday the Replace dialogue box stopped loading with Word when I pressed Ctrl-H or selected "Replace" from the Home tab. (The Find function still worked.)



I've tried uninstalling and reinstalling 365 but nothing has helped. I even downloaded and uninstalled 365 using the "Microsoft Support and Recovery Assistant" but when I reinstalled 365 Ctrl-H still didn't work with Word. (But it works with Excel and Powerpoint.)

When I press Ctrl-H, just about everything on the ribbon either goes blank or greys out until I press Esc.

Any suggestions of how to repair this?

Thanks, Roger
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  #2  
Old 06-20-2020, 01:39 PM
Charles Kenyon Charles Kenyon is online now Replace dialogue box has stopped loading Windows 10 Replace dialogue box has stopped loading Office 2019
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Does this happen when you start Word in safe mode?
Open Office apps in safe mode on a Windows PC - Microsoft Office
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Old 06-21-2020, 12:16 AM
Roger Roger is offline Replace dialogue box has stopped loading Windows 10 Replace dialogue box has stopped loading Office 2019
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I've just checked and it works OK in safe mode. Does that provide any clues as to what's gone wrong?
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Old 06-21-2020, 01:18 AM
Roger Roger is offline Replace dialogue box has stopped loading Windows 10 Replace dialogue box has stopped loading Office 2019
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I seem to have sorted the problem! I went through the troubleshooting guide at How to troubleshoot problems that occur when you start or use Word - Office | Microsoft Docs.

After deleting the Word data registry subkey at HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\W ord\Data the Replace function started working again.

I'm grateful for your reply, Charles - when you asked if it worked in safe mode that got me thinking in right direction. Many thanks!
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Old 06-21-2020, 09:14 AM
Charles Kenyon Charles Kenyon is online now Replace dialogue box has stopped loading Windows 10 Replace dialogue box has stopped loading Office 2019
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You are welcome. When things get wonky in Word that is usually my starting point. (If it does not work in safe mode, too, I will usually try a repair.)
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