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  #16  
Old 06-18-2020, 06:17 PM
crescere crescere is offline Word 2010 stalls Windows 7 64bit Word 2010 stalls Office 2010 64bit
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Quote:
Originally Posted by Guessed View Post
Well this is an annoying problem.



Maybe try closing Word and rename your Normal.dotm template so Word creates a brand new fresh one. Perhaps there is a problem with that. Do you know where to find that template?

No, sorry I do not know how to do this. Do I rename it to anything particular? thanks.
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  #17  
Old 06-18-2020, 06:30 PM
crescere crescere is offline Word 2010 stalls Windows 7 64bit Word 2010 stalls Office 2010 64bit
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Ok, this is weird. I noticed that if I go to File/Print BEFORE I go to File/Save the save will work. I don't have to print anything. Just the act of clicking print seems to clear the way to issue a save command without that annoying blue spinning circle.
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  #18  
Old 06-18-2020, 11:26 PM
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I'm thinking perhaps there is a dialog hiding behind a window (or off screen). If you are seeing the spinning circle, can you press Alt-Tab and see if there are dialogs waiting for a response?

Even better, use the Windows key + Tab to see all the windows at once. It sounds like Word is waiting for something to happen so it could be a dialog waiting for a response.

If it is a dialog in hiding, you might get a clue on what is causing it to appear.
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  #19  
Old 06-19-2020, 09:34 AM
crescere crescere is offline Word 2010 stalls Windows 7 64bit Word 2010 stalls Office 2010 64bit
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No the only thing shown running is Word. I have to use Task Manager to end word or it will just stay there stalled. I guess Ill have to remember to visit print comand before I save.

Why didnt this get fixed when I deleted and reinstalled Office?
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  #20  
Old 06-19-2020, 03:37 PM
Charles Kenyon Charles Kenyon is online now Word 2010 stalls Windows 10 Word 2010 stalls Office 2019
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Quote:
Originally Posted by crescere View Post
No, sorry I do not know how to do this. Do I rename it to anything particular? thanks.

Name it anythinge except normal.dotm.
  • oldnormal.dotm
  • badnormal.dotm
  • normal20200619.dotm
  • newyorknewyork.dotm


Where is the Normal Template / How to Find the Normal Template
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  #21  
Old 06-21-2020, 06:31 AM
crescere crescere is offline Word 2010 stalls Windows 7 64bit Word 2010 stalls Office 2010 64bit
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Its still doing the same thing. Why does visiting the print section first stop the error from occurring?
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  #22  
Old 06-21-2020, 09:50 AM
Charles Kenyon Charles Kenyon is online now Word 2010 stalls Windows 10 Word 2010 stalls Office 2019
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One document or all documents?
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  #23  
Old 06-22-2020, 07:04 AM
crescere crescere is offline Word 2010 stalls Windows 7 64bit Word 2010 stalls Office 2010 64bit
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Any document I try to save. If I go directly to File/Save the blue spining circle pops up and word is stalled. I will loose anything in that document. When I go to File/Print/Save it works fine. Instead of the blue circle the box pops up asking me where I want to save.
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  #24  
Old 06-22-2020, 07:08 AM
crescere crescere is offline Word 2010 stalls Windows 7 64bit Word 2010 stalls Office 2010 64bit
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Using ctrl-S also makes the blue circle pop up and stall Word.
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  #25  
Old 06-22-2020, 07:54 AM
Charles Kenyon Charles Kenyon is online now Word 2010 stalls Windows 10 Word 2010 stalls Office 2019
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Did you try renaming the normal template?
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  #26  
Old 06-22-2020, 08:11 AM
crescere crescere is offline Word 2010 stalls Windows 7 64bit Word 2010 stalls Office 2010 64bit
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Yes, no difference.
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  #27  
Old 06-22-2020, 02:17 PM
Charles Kenyon Charles Kenyon is online now Word 2010 stalls Windows 10 Word 2010 stalls Office 2019
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Recapping the situation:
  1. The problem does NOT occur if you start in safe mode.
  2. Renaming the normal template does not make any difference.
  3. You have no COM Add-Ins loaded.
  4. You have no template Add-Ins loaded.
  5. The problem occurs in all documents (even if your large document is not open).
  6. If you go to print preview and then back you can save.
Are each of these statements correct?
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  #28  
Old 06-22-2020, 02:38 PM
crescere crescere is offline Word 2010 stalls Windows 7 64bit Word 2010 stalls Office 2010 64bit
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yes that sums it up, plus I have deleted and reloaded Microsoft Office 2010.
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