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Old 01-05-2020, 08:58 AM
alanbromley1956 alanbromley1956 is offline Word 365 prints A4 on US letter Windows 10 Word 365 prints A4 on US letter Office 2019
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Unhappy Word 365 prints A4 on US letter

Despite the printer being set to A4 (via Windows 10 printing preferences) and the document page size being A4, when you go to print it Word changes the printer settings to US letter and you are left with a gap at the bottom. The only way to avoid this is to manually change the page size to A4 on the Print/Printer properties each time. If you save the document and close and reopen it and try to print, the Print/Printer properties have reverted to US letter.


In other words Word overrides the printer settings in both the document and the printer.

Word does this with documents created in Word 365 AND with old documents created in an earlier version of Word which used the same printer. It seems to me that it's not a printer issue but to do with Word 365 and I can't find the setting to change.


Excel and PowerPoint do not change the printer page size setting, only Word does this.


Anyone got any suggestions?
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Old 01-05-2020, 04:08 PM
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Guessed Guessed is offline Word 365 prints A4 on US letter Windows 10 Word 365 prints A4 on US letter Office 2016
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I haven't seen this happen before. I would be thinking that perhaps you have an addin which is causing this behaviour. If you start Word in Safe Mode, does the same thing happen?

Also have you checked the page size of every section in the document? If you have section breaks in your doc then there may be a renegade US Letter size sitting in there somewhere.
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Old 01-06-2020, 05:44 AM
alanbromley1956 alanbromley1956 is offline Word 365 prints A4 on US letter Windows 10 Word 365 prints A4 on US letter Office 2019
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Hello Andrew, thanks for your post. I've just switched both PC and printer on after being off overnight. I chose a 1 page letter which was created on my old PC and was printed on the printer I'm still using.



I had installed Office 365 on the old PC for a few weeks before getting my new one, upgrading from Office 2010 and I don't recall having this problem but then I didn't print very much.


Here are 2 screen shots - one of the printer setting and one of the printer setting within Word when trying to print.
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Old 01-06-2020, 09:04 AM
Charles Kenyon Charles Kenyon is offline Word 365 prints A4 on US letter Windows 10 Word 365 prints A4 on US letter Office 2019
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Check the sections in your document.
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Old 01-06-2020, 10:38 AM
alanbromley1956 alanbromley1956 is offline Word 365 prints A4 on US letter Windows 10 Word 365 prints A4 on US letter Office 2019
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Thanks Charles but there are no sections in the documents I have tried. It does it printing a 1-page document.


Today I went to print a 2-page document (no sections) double sided. Since my printer does not do double-sided printing I printed the first page after having changed the printer setting in Word from US letter to A4, turned the paper round, and was about to print the second page when I thought I would just check the printer setting and it had reverted to US letter.


So Word defaults to US letter between printing two pages of the same document when printed separately.


I didn't have problem with Word 2010 and, as I said in my first post, this only happen with Word, not Excel or PPT.
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Old 01-06-2020, 02:22 PM
Charles Kenyon Charles Kenyon is offline Word 365 prints A4 on US letter Windows 10 Word 365 prints A4 on US letter Office 2019
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Please attach a copy of the problem document, with confidential and proprietary information removed.
How to attach a file in this forum.

Both a 1-page and a 2-page document would be helpful.
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Old 01-06-2020, 02:56 PM
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Alan
I think this is a printer settings issue rather than a Word issue (but not sure why other apps don't also have a problem).
Your screen shots show two dialogs with a subtly different title at the top. One is 'Printer Preferences' whilst the other is 'Properties'. I notice on the Windows printer settings background there are two separate lines for both of these. Try going in to the 'Printer properties' option and then look through that dialog (specifically General>Preferences) to see if US Letter makes an unwanted appearance there.
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Old 01-07-2020, 03:36 AM
alanbromley1956 alanbromley1956 is offline Word 365 prints A4 on US letter Windows 10 Word 365 prints A4 on US letter Office 2019
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Thanks Andrew. What's confusing is that the Properties window is the name you see when clicking on the Printer properties link in the Print function in Word. The Preferences window (which is exactly the same) is the name you see when you go into the Windows printer settings. It seems odd that they call the same window by two different names.


In the Windows printer settings for the Canon printer, if you open the Properties there is a button in the General tab called Preference which brings up what is the Properties window in Word.



I notice that on both Page set-up tabs, the "Printer Paper Size: Same as Page Size" is greyed out.


There used to be another button in the printer setting (possibly Advanced) which brought up a window with other settings in a sort of simple text list but I can't find that. Within that there was a paper size setting in a drop-down list and I recall that we used to have to change that when working in the US on UK laptops.


I appreciate your efforts so far to help. I fear I may never resolve this!
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Old 05-26-2022, 05:04 PM
MC147 MC147 is offline Word 365 prints A4 on US letter Windows 10 Word 365 prints A4 on US letter Office 2021
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I have exactly the same issue, but only on Word, not Excel as the OP also does.
Surprised nobody has resolved this yet.
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Old 05-27-2022, 03:07 AM
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Quote:
Originally Posted by MC147 View Post
I have exactly the same issue, but only on Word, not Excel as the OP also does.
Surprised nobody has resolved this yet.
At File > Options > Advanced, is the option "Scale content for A4 or 8.5 x 11" paper sizes" selected? Try clearing the option (and vice versa).
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Old 05-27-2022, 03:48 AM
MC147 MC147 is offline Word 365 prints A4 on US letter Windows 10 Word 365 prints A4 on US letter Office 2021
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Stefan, thanks for replying.
Yes the option is selected. Clearing it makes no difference.

Incidentally, if I create a new Word document, the default (presumably in the normal.docm file) is set to A4 and if I try to print the document it shows A4 as the size. It is only when going into Printer Properties that it comes up with Letter 8.5" x 11" (as per OP). This seems to be the Default size and also what Standard is set to in Commonly Used Settings. If I repeat the process with an Excel document, the Standard size and default is set to A4.

I printed a word document with the default settings (US) and also as A4. Both came out exactly the same, so I assume that the documents are being printed correctly as A4.

Its not really a problem, but there seems to be some sort of issue in the Printer Properties option when dealing with Word Documents (Office 365). Don't know if the Printer Properties option is a Microsoft program that is part of Windows 10 or not.
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