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Old 07-03-2019, 03:40 AM
Yakbird Yakbird is offline Word file says 'Opening in Protected View' but not opening. Windows 7 64bit Word file says 'Opening in Protected View' but not opening. Office 2019
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Word file says 'Opening in Protected View' but not opening.
 
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Default Word file says 'Opening in Protected View' but not opening.

Hi. As the title says, I can't currently open at least one Word document. I get the Blue box up saying Microsoft Word 365, Opening in Protected View, and then that just stays there and nothing happens. I've left it for ten minutes so far with no result. I've tried accessing it via File and Open from another document, but no luck. Can't seem to find an Open and Repair option either.



I've tried re-downloading the same document as a Zip-file and opening it that way, but that hasn't made any difference either.

Any suggestions much appreciated.

Cheers,

Steve.
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Old 07-08-2019, 04:33 AM
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Lugh Lugh is offline Word file says 'Opening in Protected View' but not opening. Windows 10 Word file says 'Opening in Protected View' but not opening. Office 2016
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Try making a copy in File Manager, can you open the copy?

Similarly, what happens if you rename the doc file?

Do you know if the doc has external links in it, eg hyperlinks to other files or internet? Just wondering if Word is trying to access something which doesn't exist anymore.

Is the doc in a 'normal' folder? Ie not on a server or other machine on a network, or protected folder on your machine, like Program Files etc.

Can you open it in Notepad? [just to establish if it can open at all]

It might be corrupted, can the source provide a different copy for download?
If it's a general download, are other users having a problem?
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Old 07-08-2019, 10:55 AM
Yakbird Yakbird is offline Word file says 'Opening in Protected View' but not opening. Windows 7 64bit Word file says 'Opening in Protected View' but not opening. Office 2019
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Word file says 'Opening in Protected View' but not opening.
 
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Hi, thanks for your suggestions. I eventually ran a repair programme on Office and it seems to be working okay now, so maybe that was the problem. I will bear your suggestions in mind for the future, though, so thanks very much for your reply.

Steve.
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