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  #1  
Old 09-12-2018, 08:20 AM
aerophil aerophil is offline MS Word has stopped working Windows XP MS Word has stopped working Office 2007
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MS Word has stopped working
 
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Location: Oxford, CT - USA
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Default MS Word has stopped working

I have Word 2010. When I open a new blank document and try to paste some text into it (copied from an email), I get an error message "Microsoft Word has stopped working", and then I have to close Word. I tried rebooting the computer but it doesn't solve the problem.

I have the original DVD with MS Office 2010. Can I just replace Word? Can I install it over the existing version, or do I have to uninstall it first?
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  #2  
Old 09-12-2018, 01:49 PM
Charles Kenyon Charles Kenyon is offline MS Word has stopped working Windows 10 MS Word has stopped working Office 2013
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Try doing a Repair. It is on the same Control Panel as Install/Uninstall and may read "Change."
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  #3  
Old 09-12-2018, 02:36 PM
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macropod macropod is offline MS Word has stopped working Windows 7 64bit MS Word has stopped working Office 2010 32bit
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Quote:
Originally Posted by aerophil View Post
I have Word 2010.
Please update your user profile. It presently says you're using Office 2007 on Windows XP.
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  #4  
Old 09-12-2018, 02:44 PM
aerophil aerophil is offline MS Word has stopped working Windows XP MS Word has stopped working Office 2007
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MS Word has stopped working
 
Join Date: Oct 2009
Location: Oxford, CT - USA
Posts: 31
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Default MS Word has stopped working

How do I update my profile? I don't see that option anywhere on the Forum pages.
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  #5  
Old 09-12-2018, 02:47 PM
aerophil aerophil is offline MS Word has stopped working Windows 7 64bit MS Word has stopped working Office 2010 64bit
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MS Word has stopped working
 
Join Date: Oct 2009
Location: Oxford, CT - USA
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Default MS Word has stopped working

I found it and have updated my profile.
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  #6  
Old 09-12-2018, 02:47 PM
jeffreybrown jeffreybrown is offline MS Word has stopped working Windows Vista MS Word has stopped working Office 2007
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  #7  
Old 09-12-2018, 07:51 PM
aerophil aerophil is offline MS Word has stopped working Windows 7 64bit MS Word has stopped working Office 2010 64bit
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MS Word has stopped working
 
Join Date: Oct 2009
Location: Oxford, CT - USA
Posts: 31
aerophil is on a distinguished road
Default MS Word has stopped working

Apparently there was a problem with the text from the email that I was trying to paste into Word. I tried it with text from another Word document and it worked fine.

So problem solved.
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