I have a customer who recently upgraded from Office 2003 to 2007. Some of their Word documents are printing out with all of the characters on a line squeezed to the left. (The left margin is where it should be, but all of the characters are overprinting one another at that margin.) We were researching this as a printer driver problem, but confirmed it was happening with two different brands of printers, as well as displaying this corrupted format when they do a print preview. The problem can be temporarily corrected by selecting all of the text and changing the font size.

Further research revealed that the documents that are causing problems are those where they inserted an automatic date (Alt-Shift-D). (One part of these documents that does print out correctly is this date field.) Some of these are documents that had that field before the user upgraded, but we have some where the user can reproduce the problem by inserting the date in a document someone else sends to her.



I would appreciate any suggestions anyone might have.