Microsoft Office Forums

Go Back   Microsoft Office Forums > >

Reply
 
Thread Tools Display Modes
  #1  
Old 09-12-2017, 10:15 AM
ACDJFS's Avatar
ACDJFS ACDJFS is offline Backspace Highlighted Field in Protected Document Windows 10 Backspace Highlighted Field in Protected Document Office 2016
Novice
Backspace Highlighted Field in Protected Document
 
Join Date: Sep 2017
Location: Ohio
Posts: 3
ACDJFS is on a distinguished road
Question Backspace Highlighted Field in Protected Document


I have an end user on Win10 and using Word 2016 that when he goes into a protected document with unprotected fields and tabs through the fields...he can type into the field but when he presses the backspace key he can backspace one character and then it will not backspace anymore than that. He can use the mouse and click on the field which will remove the highlight and place a curser where ever he clicks and then delete and backspace but this takes time. When I forward the document to somebody else using Windows 10 and also running Word 2016 it works fine. It only appears to be happening to him. I checked the "Ease of Access" settings and they appear to set to the same as the other end user. It used to work for this individual but now for some reason it does not. I know that deleting his profile in Windows will probably fix the issue, but then I would have to set all of his programs and printers again.
Reply With Quote
  #2  
Old 09-15-2017, 05:12 PM
macropod's Avatar
macropod macropod is offline Backspace Highlighted Field in Protected Document Windows 7 64bit Backspace Highlighted Field in Protected Document Office 2010 32bit
Administrator
 
Join Date: Dec 2010
Location: Canberra, Australia
Posts: 21,932
macropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond repute
Default

Have the user try repairing the Office installation (via Windows Control Panel > Programs > Programs & Features > Microsoft Office (version) > Change > Repair).

If that doesn't work, then without actually seeing the problem document, it can be difficult for anyone to diagnose the issue. Can you attach a document to a post with some representative data (delete anything sensitive)? You do this via the paperclip symbol on the 'Go Advanced' tab at the bottom of this screen.
__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]
Reply With Quote
  #3  
Old 09-18-2017, 11:30 AM
ACDJFS's Avatar
ACDJFS ACDJFS is offline Backspace Highlighted Field in Protected Document Windows 10 Backspace Highlighted Field in Protected Document Office 2016
Novice
Backspace Highlighted Field in Protected Document
 
Join Date: Sep 2017
Location: Ohio
Posts: 3
ACDJFS is on a distinguished road
Default

Here is one of the documents, but it only seems to do it for him when he edits one of the fillable fields on this protected document and only one he tabs through the fields. He can backspace one time and then it just freezes. I did run a repair and rebooted the pc after the repair and it did the same thing.
Attached Files
File Type: docx Document3.docx (82.5 KB, 12 views)
Reply With Quote
  #4  
Old 09-18-2017, 02:17 PM
macropod's Avatar
macropod macropod is offline Backspace Highlighted Field in Protected Document Windows 7 64bit Backspace Highlighted Field in Protected Document Office 2010 32bit
Administrator
 
Join Date: Dec 2010
Location: Canberra, Australia
Posts: 21,932
macropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond repute
Default

Your attachment has IRM protection and I cannot open it without the required credentials.
__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]
Reply With Quote
  #5  
Old 09-27-2017, 05:41 AM
ACDJFS's Avatar
ACDJFS ACDJFS is offline Backspace Highlighted Field in Protected Document Windows 10 Backspace Highlighted Field in Protected Document Office 2016
Novice
Backspace Highlighted Field in Protected Document
 
Join Date: Sep 2017
Location: Ohio
Posts: 3
ACDJFS is on a distinguished road
Default

Removed restrictions. It is still protected but there is no password required to unprotect document.
Attached Files
File Type: docx Document3.docx (34.2 KB, 9 views)
Reply With Quote
  #6  
Old 09-27-2017, 02:04 PM
macropod's Avatar
macropod macropod is offline Backspace Highlighted Field in Protected Document Windows 7 64bit Backspace Highlighted Field in Protected Document Office 2010 32bit
Administrator
 
Join Date: Dec 2010
Location: Canberra, Australia
Posts: 21,932
macropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond repute
Default

There doesn't appear to be anything about your form that could account for the reported behaviour. Does the same behaviour occur if the affected user runs Word in safe mode (i.e. hold down the shift key while starting Word)?
__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]
Reply With Quote
  #7  
Old 03-07-2020, 08:26 AM
underdog387 underdog387 is offline Backspace Highlighted Field in Protected Document Windows 10 Backspace Highlighted Field in Protected Document Office 2016
Novice
 
Join Date: Mar 2020
Posts: 5
underdog387 is on a distinguished road
Default Resolved?

Was there ever a resolve for this? I have a client that is having this exact same issue with a protected form I created a few years ago. Never any issues until last week.
Reply With Quote
  #8  
Old 03-07-2020, 08:29 AM
Charles Kenyon Charles Kenyon is offline Backspace Highlighted Field in Protected Document Windows 10 Backspace Highlighted Field in Protected Document Office 2019
Moderator
 
Join Date: Mar 2012
Location: Sun Prairie, Wisconsin
Posts: 8,801
Charles Kenyon has a brilliant futureCharles Kenyon has a brilliant futureCharles Kenyon has a brilliant futureCharles Kenyon has a brilliant futureCharles Kenyon has a brilliant futureCharles Kenyon has a brilliant futureCharles Kenyon has a brilliant futureCharles Kenyon has a brilliant futureCharles Kenyon has a brilliant futureCharles Kenyon has a brilliant futureCharles Kenyon has a brilliant future
Default

Did your client try the steps suggested here? You may want to start your own thread.
Reply With Quote
  #9  
Old 03-16-2020, 06:37 PM
underdog387 underdog387 is offline Backspace Highlighted Field in Protected Document Windows 10 Backspace Highlighted Field in Protected Document Office 2016
Novice
 
Join Date: Mar 2020
Posts: 5
underdog387 is on a distinguished road
Default

We have tried the steps listed here with no correction of the issue. The document works fine on the other 2 machines in the office but acts crazy on this one machine.
Reply With Quote
  #10  
Old 03-17-2020, 08:31 AM
Charles Kenyon Charles Kenyon is offline Backspace Highlighted Field in Protected Document Windows 10 Backspace Highlighted Field in Protected Document Office 2019
Moderator
 
Join Date: Mar 2012
Location: Sun Prairie, Wisconsin
Posts: 8,801
Charles Kenyon has a brilliant futureCharles Kenyon has a brilliant futureCharles Kenyon has a brilliant futureCharles Kenyon has a brilliant futureCharles Kenyon has a brilliant futureCharles Kenyon has a brilliant futureCharles Kenyon has a brilliant futureCharles Kenyon has a brilliant futureCharles Kenyon has a brilliant futureCharles Kenyon has a brilliant futureCharles Kenyon has a brilliant future
Default

And in safe mode?
Reply With Quote
  #11  
Old 03-17-2020, 10:07 AM
underdog387 underdog387 is offline Backspace Highlighted Field in Protected Document Windows 10 Backspace Highlighted Field in Protected Document Office 2016
Novice
 
Join Date: Mar 2020
Posts: 5
underdog387 is on a distinguished road
Default

Yes. I have tried safe mode and no change.
Reply With Quote
  #12  
Old 03-17-2020, 02:53 PM
macropod's Avatar
macropod macropod is offline Backspace Highlighted Field in Protected Document Windows 7 64bit Backspace Highlighted Field in Protected Document Office 2010 32bit
Administrator
 
Join Date: Dec 2010
Location: Canberra, Australia
Posts: 21,932
macropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond repute
Default

In that case, the affected PC may have a faulty Office installation. Try repairing it (e.g. via Windows Control Panel > Programs > Programs & Features > Microsoft Office (version) > Change > Repair).
__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]
Reply With Quote
  #13  
Old 03-17-2020, 03:37 PM
underdog387 underdog387 is offline Backspace Highlighted Field in Protected Document Windows 10 Backspace Highlighted Field in Protected Document Office 2016
Novice
 
Join Date: Mar 2020
Posts: 5
underdog387 is on a distinguished road
Default

This was the first course of action. We did a quick repair and when that didnít work I did an online repair. This still did not resolve it. Not sure what else to do.
Reply With Quote
Reply

Tags
backspace, highlight, protected

Thread Tools
Display Modes


Similar Threads
Thread Thread Starter Forum Replies Last Post
Referring to a Document Panel infopath field Using an IF field chrad Word 4 07-13-2017 01:42 AM
Backspace Highlighted Field in Protected Document Use Macros to add a new row in protected document cepdance Word VBA 6 01-04-2017 08:18 AM
Backspace Highlighted Field in Protected Document How to set font size in text-input field of protected form UnicornVestibule Word 5 06-06-2016 10:51 PM
Backspace Highlighted Field in Protected Document how keep word document highlighted when switching focus to another application? dylansmith Word 4 05-08-2013 01:21 AM
Ctrl + Backspace does not function in protected documents dasleid Word 1 08-22-2012 01:25 PM

Other Forums: Access Forums

All times are GMT -7. The time now is 04:03 PM.


Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2023, vBulletin Solutions Inc.
Search Engine Optimisation provided by DragonByte SEO (Lite) - vBulletin Mods & Addons Copyright © 2023 DragonByte Technologies Ltd.
MSOfficeForums.com is not affiliated with Microsoft