Help with autotext in Word 2013

[Ceponatia]

Hey guys and gals,



I'm trying to help a coworker get her autotext working correctly. If she only types the first few characters of the saved entry it works just fine, but if any words precede the autotext entry it won't ask her if she wants to autocomplete. Occasionally she has to type "the" in front of the entry which is what is causing it to not work. I've tried making a separate autotext entry that has "The" included in it but that's not working either. Any guesses as to what I can do?