I had the same issue as you, and couldn't find up-to-date help. For anyone who has the same issue, here's what I did. I figured out 2 solutions to the problem: the 1st solution is by going into the Word preferences, and searching "template". Click on the option that says "prompt to save normal template", and then clear the box where it has that option. When I did that, it was already unchecked, so I used this second solution instead. Solution 2: Click on "file locations" in the word preferences. Then, there should be a list of things, starting with "clipart" and ending with startup". Click ONCE on the first option, and then click reset. Do this for every row, and then you are done.