I've just started having this problem. I dread contacting the Microsoft hepline. They'll either keep for hours and hours (literally) and maybe not have a clue what they are doing. I had this very problem last time. The girl on the other end insisted there was no problem. She said this because she didn't know what she was doing. I told her that when I the solution could I contact her to tell her. She did not respond.

Anyway, hope I didn't put you off, but all that to say that Word 2016 has given me endless headaches. it is so glitchy. 2013 was great. Why did they have to screw it up with Word 2016?

I now have a document finished that I cannot save. Based on the last time this happened I will lose everything since the last manual save I did. I have it hooked up to an external HD. I did unplug it to transfer some files onto a memory stick. Wondering if autosave somehow got screwed up trying to work but having nowhere to save to.

Is there anything I can do in the immediate to save my work and what can I do to rectify this problem?



Thank you in advance for any help rendered.

I also installed KUTOOLS and ENTERPRISE recently and it may have started happening around the same time I installed them. Though not sure if there is any connection.

Okay, it let me Save As a DOC file and then Save As a DOCX. It's a workaround I guess, but I'd like to get to the kernel of the issue and try solve it.

Also, all pics have turned invisible. I don't know how to make them show up again. They're still there, I just can't see them. Tried closing and opening both the DOC and the DOCX. Coverted to PDF just to see. Still invisible.

Try opening Word in safe mode. This is a diagnostic, not a fix. Does problem disappear in safe mode?

Also, see below.
00 deleteme 2.png