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Old 02-15-2017, 02:38 PM
Michael Graubart Michael Graubart is offline Saved and reopened files print wrongly Mac OS X Saved and reopened files print wrongly Office 2016
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Saved and reopened files print wrongly
 
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Default Saved and reopened files print wrongly

Bizarre problem in Word 2016 for Mac (Sierra).

If a document is created with layout (in ribbon)/paper size set to A5 (my default size is A4), orientation landscape, the document prints OK, and if printed again, it still prints OK.



If the document is saved, but Word is left running, and then the document is reopened, it still prints OK.

If, however, the document is saved, Word is turned off, and at a later stage the saved document is double-clicked in order to start Word and open the document, the paper size and orientation are still shown as originally set, but the text prints 3.1 cm too low. The same thing happens with other non-A4 paper sizes in landscape format.

NB: this only happens in Word 2016. It does not happen in Word 2011.
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Old 02-16-2017, 11:36 AM
Michael Graubart Michael Graubart is offline Saved and reopened files print wrongly Mac OS X Saved and reopened files print wrongly Office 2016
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Saved and reopened files print wrongly
 
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More information: if a document created in Word 2016 (Mac) as in the above post is printed in Word 2011, it prints correctly. This means that the document has been saved correctly in Word 2016. So the problem lies in Word 2016 communicating with the printer after being reopened, not in creating and saving the document.

In Word 2016, in Page Setup, there is a choice between 'Page Attributes' and 'Microsoft Word'. The default is 'Page Attributes', but if 'Microsoft Word' is selected, the document is printed correctly even in Word 2016. Unfortunately, I can find no way of making that the default, so before every single printing of such a document in Word 2016 one would have to open Page Setup and change that setting.

Has anyone any experience of this problem? Or a way of locking 'Microsoft Word' in as default in Page Setup? I have now spent around 8 hours in four successive chats with MS advisors without any solution.
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