I've been using this add-in to save docs as PDFs forever. Some time ago, it started failing periodically.

This page says to disable a fix, but I couldn't find a way to make do that. It says it's for Word 2010, but also works for 2007, which is what I have. I couldn't figure out how to

https://answers.microsoft.com/en-us/...c-65ad08fba87d



This page has a bunch of solutions most of which involve patches to system modules that I am not comfortable making.

https://social.technet.microsoft.com...eitproprevious

Is there any way to get this working again?

Those links are to very old discussions which are most likely no longer relevant. The first thing to do is to ensure your Office installation is fully updated. Once you're sure of that, if the problem persists, the cause could be a faulty Office installation, a rogue third-party addin and/or a document that has acquired some form of corruption.

Accordingly, you might try starting Word in safe mode (i.e. hold down the Ctrl key while starting Word). If the process works OK in safe mode, you almost certainly have a rogue third-party addin; in which case restart Word normally, disable all third-party addins then enable each one and re-test until you find the culprit - which you should disable and replace or uninstall.

If a rogue third-party addin isn't the issue, you might try repairing the Office installation (via Word Options|Resources|Diagnose). If that doesn't resolve things, a corrupt document is the most likely cause.

Corrupt documents can often be 'repaired' by inserting a new, empty, paragraph at the very end, copying everything except that new paragraph to a new document based on the same template (headers & footers may need to be copied separately), closing the old document and saving the new one over it.

Similarly, corrupt tables (which the above process won't resolve) can often be 'repaired' by:
• converting the tables to text and back again;
• cutting & pasting them to another document that you save the document in RTF format, which you then close then re-open before copying them back to the source document; or
• saving the document in RTF format, closing the document then re-opening it and re-saving in the doc(x) format
Sometimes, corrupt tables can only be 'repaired' by converting them to text and back again.

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]

I don't think the problem is Word or Office. I think it's that MSFT add-in to allow saving as PDF or XPF.

I have uploaded 3 files. File 1a is the word document. File 1b is the PDF document created from the Word document using the MSFT add-in to save as PDF or XPF. File 1c is the scanned printout of the PDF (1b).

In both the original Word document and the and PDF created from it, the word "Description" is correct. But when I print it, it comes out "Descripo n".

I tried it with two different printers: HP LaserJet 5000 & Epson WorkForce 845 inkjet -- same results

I also tried creating PDFs from the exact same Word document using 2-3 other add-ins. They all print correctly.

The problem has to be with the add-in, no?

Can someone try printing the 1b file to see if the word is correct?

Either way, is there a fix?

I tried your suggestions above for repairing Word or Office.

Attached Files

	Print Error (08-1a) Save as, PDF or XPF, MSFT add-in .docx (22.2 KB, 7 views)
	Print Error (08-1b) Save as, PDF or XPF, MSFT add-in .pdf (156.8 KB, 10 views)
	Print Error (08-1c) Save as, PDF or XPF, MSFT add-in (printed & scanned).pdf (254.3 KB, 12 views)

If printing the document causes these problems, clearly they can't be caused by the Save As PDF or XPF addin, since that would only relate to saving the files. You could try replacing the Save As PDF or XPF addin (i.e. uninstall, then reinstall a fresh copy), but I doubt that would make a difference. A possibility I didn't discuss earlier is that the font file is damaged; you might try running:
SFC /scannow
from an elevated command prompt. That should repair any damaged system files - possibly including fonts; otherwise, if it's just one font that giving you grief, try uninstalling then reinstalling that font.

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]

I have new data. The error only occurs on my laptop, not on my workstation.

Did you try printing the 1c file?

I just uploaded 3 files. The first 2 are the exact same PDF printed from my laptop and my workstation (both running the exact same software as far as I know). It prints OK from the workstation, but not OK from the laptop.

The third file is another PDF created with the Adobe PDF Printer from the same Word document. It prints OK everywhere.

Did you try printing the 1b file? Does it print correctly on your printer?

OK, I'll try that.

Attached Files

	Print Error (08-1c) Save as, PDF or XPF, MSFT add-in, printed from laptop, bad.pdf (285.1 KB, 7 views)
	Print Error (08-1d) Save as, PDF or XPF, MSFT add-in, printed from workstation, OK.pdf (294.5 KB, 6 views)
	Print Error (08-2c) Print, Adobe PDF, printed from laptop, OK.pdf (280.1 KB, 7 views)

Thart would seem to confirm it's not a fault with the Save As PDF or XPF addin, per se.
No. There's not much point printing the 1c file when it's obvious data are missing. What matters is why the data are missing.

You previously said
I took that to mean you get the same error when printing both the document and when saving the PDF. Now, however, it seems you're also referring to the PDFs as documents, so I'm not sure what you meant by that. If you get the same error when printing the Word document as you do when saving to PDF, the problem is unlikely to be with the Save As PDF or XPF addin.

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]

Oh, I see. I could have been more clear. Let me try again.

I have been having problems when printing PDF versions of several Word documents that were created using the Microsoft Save as PDF or XPF add-in. This problem only appears when printing the PDF and only from one computer. It does not occur when printing the Word document itself or when printing PDFs created by some other PDF-creating utility or when printing on a different computer.

I have these documents:

1. Original word document
2. PDF created with Save as PDF or XPF add-in
3. PDF created with Adobe PDF printer
4. PDF created with PrimoPDF printer

• All of these documents are correct when viewed on screen.
• All of these documents except #2 print correctly on both printers from both PCs.
• Document #2 prints incorrect text from one computer on both printers. It prints correctly from the other computer on both printers.

Is that clearer?

OK, your original 08-1b attachment looks fine. If characters are being lost when that is printed, per your original 08-1c attachment, that suggests a font issue. I have seen cases where the Save As PDF process loses characters with glyphs (e.g. some Greek characters), but that doesn't apply here since all characters are present in the PDF. The only other 'Save As' error possibility I can think of is that the character positioning data are processed in a way that looks fine on screen but not in print. That might ordinarily point to a printer driver issue, but that's less likely to be the case when the same result occurs on different printers. But, if it was a 'Save As' error, opening the file on a different computer and printing from there would be expected to exhibit the same behaviour. Since that's not the case, the only likely culprit is the font file on the problem computer.

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]