Can't View Add-Ins in MS Word 2013 - and I Need a Program to Work

[maitai11]

I everyone,

I'm exhausted and I need help. As far as I'm concerned, people who accurately answer questions on forums such as this one are somewhere on-par with angels.

I have a little Add-In called "Dr. Paper." I've downloaded the installer, clicked on it, installed the program, but the Add-In doesn't show on the Word 2013 menu. I've been through Trust Centers, Trust Locations, Show Hidden Folders, Add-In's, it's all so confusing. There are so many options and I don't know what to do from there.

As far as I can tell, the program is properly installed, but I could be wrong. I had a "Finished" screen where it said it installed.

I don't know if this is permissions thing or what. I really shot myself in the foot after upgrading from MS Word 2010 - where the program worked. I had my share of issues with that one, but in the end it was working properly.

Any help would be very greatly appreciated, as I continue my master's program in the next week.

Many thanks,

Maitai

[Charles Kenyon]

You really need to ask the people who make the Add-In.
Is it doing what it is supposed to do or what you expect?
Add-Ins in Microsoft Word

[maitai11]

Thanks Charles, I really appreciate the response.

I'm going to be speaking with them on the phone tomorrow if I can. The hoops one has to go through to get a program to work - sheesh! If we can't get it working, I'll be requesting a refund so I can get a program that does.

Many thanks, I'll report back.

Maitai