Hi!
My Worddocument looks just fine on screen. As soon as I print the document (or convert it to pdf) all the opening quoting marks disappear.

text on screen: 'word'
printed text: word'



I tried different computers and printers.
Thanks for your help!

Assuming it's the same document in all cases, it's possible the document has acquired some of corruption. Corrupt documents can often be 'repaired' by inserting a new, empty, paragraph at the very end, copying everything except that new paragraph to a new document based on the same template (headers & footers may need to be copied separately), closing the old document and saving the new one over it.

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]

Thank you! this worked!!