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Old 06-27-2007, 06:47 AM
Farrar Farrar is offline
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Documents Take 5 Minutes To Open
 
Join Date: Jun 2007
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Farrar
Default Documents Take 5 Minutes To Open

We have users in various departments who access templates across our network from a folder located on “Serverd” on the K drive. They open Word, and then choose to open a Template which brings up a window where they can choose from the templates on the K drive. They then save this to their C drive as a Word document, type in the required information and save the file locally. Once they are finished making corrections, they will copy and then paste the saved .doc file to our H drive on the same server, again as a .doc file.



The problem is that when they return to this document on the H drive to make any corrections the customer might want, it takes on average, 4-5 minutes for the document to open. We have always used the procedure outlined above but just recently started having this problem 2-3 weeks ago.

What steps might we use to resolve this issue?

Thank you,

Jeff Farrar
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Old 07-23-2007, 02:54 PM
cjjones cjjones is offline
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First and foremost check the H: drive for .tmp files (more importantly ~*.*)
I've run into this quite a bit where ~* files on the local and server are causing Word to take an in ordinant amount of time to access the info...

If that doesn't resolve it...
This document is attached to a template on the K: drive - Per your instructions I want to ensure that we are not making a local copy of the template before creating the new document, but making a new document, based off of a template on the K: drive - then saving the file locally (Is this correct?)

I'd be tempted to see what would happen if the template (any template from K: drive) was saved locally and the originating doc came from that template instead of the server-based one...
If, after copying the file up to the H: drive (the one based on the local template) - it opens more quickly - then we know we have something wrong between the server templates and H: drive stored documents and can troubleshoot that way...
if its still slow - we've completely ruled out the templates on the K: drive...

Let me know what you find,
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