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Old 03-01-2016, 08:16 AM
alxx86 alxx86 is offline Problem with [Ctrl] + [Left Arrow] in Word 2010 (32bit) Windows 10 Problem with [Ctrl] + [Left Arrow] in Word 2010 (32bit) Office 2010 32bit
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Problem with [Ctrl] + [Left Arrow] in Word 2010 (32bit)
 
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Default Problem with [Ctrl] + [Left Arrow] in Word 2010 (32bit)

Hi, we have a computer in our office which is running Office 2010 on Windows 7 Professional and it has a strange issue with the [Ctrl] + [Left Arrow] command (used to skip to the next or previous word by using [Ctrl] + left/right arrow).
In Microsoft Word, [Ctrl] + [Right Arrow] works perfectly but when [Ctrl] + [Left Arrow] is pressed the computer makes a sound (the kind of sound alert that you get if you press an incorrect key or too many keys at once), does nothing on the first press and then skips over only one letter at a time for any additional presses.

I opened the Customize keyboard window in Word and tried to resolve the problem. In this window I realized that when I press [Ctrl] + [Left Arrow], Windows is actually recognizing it as [Ctrl] + [C].



To make the description even more complicated, if I use the right side [Ctrl] + [Left arrow] in Word it actually works but if I do this in the Customize keyboard window it still states I am pressing [Ctrl] + [C].


Anyone have any ideas what might be causing this problem?

Kind Regards


Alex
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Old 03-01-2016, 08:29 AM
Charles Kenyon Charles Kenyon is offline Problem with [Ctrl] + [Left Arrow] in Word 2010 (32bit) Windows 8 Problem with [Ctrl] + [Left Arrow] in Word 2010 (32bit) Office 2013
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If possible, try using a different keyboard and see what happens.
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Old 03-03-2016, 04:52 AM
alxx86 alxx86 is offline Problem with [Ctrl] + [Left Arrow] in Word 2010 (32bit) Windows 10 Problem with [Ctrl] + [Left Arrow] in Word 2010 (32bit) Office 2010 32bit
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Problem with [Ctrl] + [Left Arrow] in Word 2010 (32bit)
 
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I have tried another keyboard, and the original keyboard on another computer. Does not seem keyboard related.

For some reason the Office applications seems to think that [Ctrl]+[Left arrow] = [Ctrl]+[C]


This is the command that is not working:



If I press Ctrl+right (as an example) it detects the keys



But if I press [Ctrl]+[left arrow] it thinks I am pressing [Ctrl]+[C]




Whatever I type in the box on the right is detected correctly except [Ctrl]+[Left Arrow]
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Old 03-03-2016, 04:58 AM
alxx86 alxx86 is offline Problem with [Ctrl] + [Left Arrow] in Word 2010 (32bit) Windows 10 Problem with [Ctrl] + [Left Arrow] in Word 2010 (32bit) Office 2010 32bit
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Problem with [Ctrl] + [Left Arrow] in Word 2010 (32bit)
 
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Also the Reset All button is permanently greyed out. (The first screenshot was taken from another computer)
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Old 03-03-2016, 07:22 AM
Charles Kenyon Charles Kenyon is offline Problem with [Ctrl] + [Left Arrow] in Word 2010 (32bit) Windows 8 Problem with [Ctrl] + [Left Arrow] in Word 2010 (32bit) Office 2013
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What happens if you open Word in Safe mode?
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